General Leadership

MAY 17, 2017

Your Team can either make you or break you. GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Read more at [link]. John Maxwell. There was an explosion of extremely poor customer service in the first 4 months of 2017.

Airlines 296

Airlines Leadership Travel Advice 296

Lead Change Blog

MAY 20, 2021

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. The public relations team struggled to find new ways to try and appease Mrs. The public relations team struggled to find new ways to try and appease Mrs. Crabapple. “Dear Ms.

Leadership 226

Leadership Airlines Letter Audience 226

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. Sinek states that one principle he looks for in successful companies is vulnerable teams. Vulnerability . Vulnerable employees are unguarded and empowered. .”

Airlines 284

Airlines Simon Micromanagement Uncertainty 284

Michael Lee Stallard

APRIL 17, 2023

To stay positive, I kept thinking of all the people who showed us kindness in Madrid, including Elizabeth and her friends, the hotel staff and the United Airlines reservation agent who found a flight for us and seats that would have the room I needed. Supportive Relationships Matter at Work Too Why share this personal story with you?

Airlines 195

Airlines Hotels Transportation Learning-by-Doing 195

Leading Blog

OCTOBER 1, 2023

Leading with Vulnerability : Unlock Your Greatest Superpower to Transform Yourself, Your Team, and Your Organization by Jacob Morgan How do some of the world's top leaders unlock the potential of others, create trust, and lead through change? It turns out that it's not. The next day he was fired.

Books 279

Books Leadership Executive Coaching Learning-by-Doing 279

Tanveer Naseer

SEPTEMBER 29, 2015

If you’re like most team leaders, you go into your team’s season or project or quarterly sales period with a goal. Wearing the same uniform – or working in the same office – doesn’t make your group a team. You will want to involve your team in identifying the “phrase that pays” One word is not a goal.

Team 100

Team Teamwork Airlines Goal 100

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. If you have been following my blog for the past year you know I’m a big fan of Southwest.

Airlines 56

Airlines Examples Magazine Follow-up 56

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 66

Airlines Committee Leadership Styles Magazine 66

Leading Blog

MAY 12, 2021

Scenarios are also collaborative—typically involving teams of people, often from various levels within an organization—and there is often a creative dimension, as opposed to being purely based on quantitative number-crunching. passenger traffic for airlines). the results of a U.S.

Scenario Planning 286

Scenario Planning Planning Uncertainty Airlines 286

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. design teams, to procurement, supply chain, etc. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? all the way across and up to the CEO.

Software 173

Software Supply Chain Airlines Leadership 173

Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). The man was a legend, yet remained humble, always shining the spotlight on his team. Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. Thank you, Herb. Herb Kelleher Quotes.

Servant Leader 162

Servant Leader Airlines Loyalty Participative 162

CQ Net - Management skills for everyone!

APRIL 21, 2019

A considerable body of evidence indicates that one reason for this strong safety track record in aviation is due to airlines conducting Crew Resource Management trainings as means to improve team performance. Is it time for management to re-adapt what the aviation industry has developed to the next level?

CRM 76

CRM Resources Airlines Management 76

Leading Blog

JANUARY 16, 2023

Leadership teams for authentic challenger brands evaluate the competitive landscape with an eye toward changing something fundamental about the way they approach the business. Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for.

Brand 289

Brand Advertising Marketing Strategy Competitive Advantage 289

Eric Jacobson

JANUARY 27, 2024

Building an outrageously talented team. Two book chapters in particular stood out to me: How to Build an Outrageously Talented Team How to Run Electric Meetings First, regarding building a talented team , Jacobs explains that you need a team of people who are smart, hardworking, honest, and kindhearted.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

Mike Cardus

MAY 25, 2021

I recently worked with a corporate team, and we were going through solution-focus, coaching, and problem-solving. The miracle question is helpful after the team or the person you’re working with identifies their best hopes for the time together. It happened with a group of airline mechanics. SOLVEDcards – S ituation.

Innovation 158

Innovation TRIZ Airlines Analysis 158

Modern Servant Leader

MAY 15, 2012

Once you’ve done some listening, you should ensure you and your social media team are action-oriented. Using Radian 6 to listen and monitor events, a team of responders is trained to handle any situation: from traffic backups to missing children. The airline apologized to Smith for any offense.

Media 197

Media Airlines Quality Focus Group 197

The Horizons Tracker

JULY 22, 2020

Currently, however, statisticians typically rely on surveys of airline activity to gauge the scale of the industries contribution. The researchers crunched data from 25 billion aircraft location observations to provide real-time flight volumes for each airline, and from this, the contribution of the sector to GDP in both America and Britain.

GDP 81

GDP Airlines Survey Travel 81

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. At Zappos, employees refer to themselves as Zapponians; their lobby gift shop is the Z’Boutique, the contact center is called the Customer Loyalty Team, and so forth.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. Recognize that your team always needs to improve and that team effort is required to make substantial progress. Teams must work together to maximize quality and safety.

Quality 150

Quality Metrics Airlines Bottom-up 150

Lead Change Blog

SEPTEMBER 12, 2017

When we believe in what we are doing as a company, the team comes together and achieves significance, not just success. Think about the way you’re thinking as a management team. Do you have a negative attitude about what the team can accomplish? Belief that we can be better creates belief that we can do better.

Blanchard 238

Blanchard Airlines Survey Company 238

Lead Change Blog

APRIL 23, 2020

Trustworthy leaders keep their teams informed by sharing information candidly, openly, and regularly. They resist the urge to control the flow of information and lean in to being vulnerable and authentic with their teams. the tone, climate, temperature, mood, and morale of the team. R esilience. U nderstanding.

Collins 202

Collins Crisis Leadership Airlines 202

Lead from Within

APRIL 14, 2020

Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. Your best defense—aside from a stockpile of cash, if you’re lucky—is an engaged and determined team. Make sure you’re ready for an economic downturn. I have seen unprepared companies get destroyed in downturns.

How To 218

How To Airlines Uncertainty Creativity 218

HR Digest

MAY 25, 2022

Many companies and organizations were down because their team members were part of groupthink, and that is why we need to avoid groupthink and improve the decision-making process. . What is groupthink in a team? As the official airline company of Switzerland, Swissair was one of the leaders in the airline market.

Groupthink 52

Groupthink Automotive Airlines Examples 52

Michael Lee Stallard

DECEMBER 23, 2011

Doctors at Johns Hopkins Hospital learned that surgical teams performed better when, prior to surgery, each member of the team introduced him or herself and shared any foreseeable concerns. When surgical teams did this, lower status members were more likely to speak up if they saw mistakes being made.

Airlines 281

Airlines Learning-by-Doing Books Team 281

Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Airlines 223

Airlines Policies Reputation Business Model 223

Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Airlines 223

Airlines Policies Reputation Business Model 223

HR Digest

SEPTEMBER 2, 2021

CEOs need a plan to back their team with vaccination policies. employees informing them that all of its salaried employees, office-based staff, sales team, and employees who need to travel for business will be required to get vaccinated by Oct. United Airlines: The U.S. 1 or submit to weekly testing. 25 or risk termination.

Company 98

Company Offshoring Airlines Banking 98

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. design teams, to procurement, supply chain, etc. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? all the way across and up to the CEO.

Software 91

Software Supply Chain Airlines Leadership 91

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

Airlines 120

Airlines Human Resources Mayo Politics 120

Chartered Management Institute

FEBRUARY 26, 2024

David Stewart CMgr FCMI and his team quickly coordinated with emergency services, senior airport personnel and representatives of various airlines and began performing their pre-agreed responsibilities. The police didn’t class the attack as a crisis; they deal with emergency situations every day. But the airport absolutely did.

Crisis Management 52

Crisis Management Risk Management Crisis Management 52

First Friday Book Synopsis

OCTOBER 1, 2013

Bob''s blog entries "five strategic arts" The Art of Possibility and Southwest Airlines) CEO David Neeleman Coach John Wooden of U.C.L.A Dell Earl Bakken Fortune Magazine Grameen Bank Herb Kelleher Intel JetBlue Airlines Medtronic Raymond T. Yeh Singapore Southwest Airlines Stephanie H. Wal-Mart Zero Time Publishing'

Airlines 75

Airlines Books Review Banking 75

Lead Change Blog

DECEMBER 7, 2017

Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. When the picture was shown, the team had to guess who that might be. Other research indicates that people are willing to change vendors to do business with people who know how to develop good relationships. Simple humor.

Aaker 251

Aaker Bond Goleman Emotional Intelligence 251

Great Leadership By Dan

FEBRUARY 19, 2019

You could build your legacy on the fly, showing through day-to-day decisions and actions how you guided your working team. Your impact as leader spills over into the daily lives of your team. To your team, your work in these areas is every bit as important as how you manage your company’s brand and market share.

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

The Horizons Tracker

DECEMBER 3, 2020

The team believes that the technology would help to mitigate some of the devastation caused to the travel industry by the pandemic, while also opening up new possibilities. When you measure and preserve multiple angles and digitize that in video form, you could visualize it from multiple angles. ” Virtual tourism.

Tourism 126

Tourism Travel Industry Video 126

Leading Blog

JANUARY 14, 2019

American Airlines competes against Skype and WebEx, not just Delta and United.”. Instead, “the best leaders pay close attention to team climate (psychological safety), behavioral norms and ground rules (rules of engagement), and the design of the work itself (personal responsibility).” Avoiding this mindset takes courage.

Creativity 272

Creativity Benchmarking Learning-by-Doing Construction 272

Michael Lee Stallard

MAY 4, 2011

Our conversation occurred as part of the Tandy Executive Speakers Series that featured CEOs of outstanding companies such as Nieman Marcus, Southwest Airlines and The Container Store. Homer Erekson, Dean of TCU’s Neeley School of Business.

Airlines 252

Airlines Video CEO Innovation 252