Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. Pause for a moment…Before you read the 5 tips below, ask yourself WHERE you work, and where you get your BEST work done.

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Productivity Products Tips Travel 159

Rich Gee Group

SEPTEMBER 19, 2014

” - From Spirit Magazine, Southwest Airlines. Blog Business Coaching C-Level Career Coaching Tip Life Coaching Social Media Uncategorized Ways & Tips Hump Day Jump Day Monday Play Schedule Tuesday Wednesday Weekends' Make sure you take time first thing in the morning to lay out a reasonable and accurate schedule.

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Productivity Products Airlines Tips 271

Rich Gee Group

AUGUST 26, 2014

In the past, when I worked years ago in Marketing, we used to comment on how upper management would get their direction — we called it “Management by Airline Magazine” If a CEO or President saw an interesting article on one of their flights, they would always barge into my office and exclaim, “Why aren’t we doing this?

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Objective How To Airlines Tips 232

Chartered Management Institute

FEBRUARY 14, 2024

10 questions to ask yourself For example, easyJet became a pioneer when chief executive Carolyn McCall decided the experience of flying on a discount airline didn’t have to feel low cost. Listicle Looking for top tips, checklists or listed ways to help you along with your management and leadership journey?

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Airlines Discount Tips Learning-by-Doing 52

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Employee control over how they carry out their duties.

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Airlines Mission Statement Customer Loyalty Mayo 108

Lead Change Blog

OCTOBER 15, 2014

While you are here I would like you to rub her arms and her legs with the tip of your finger. If you are at Dallas Love Field near the headquarters of Southwest Airlines during a busy holiday, don’t be surprised if you see CEO Gary Kelly loading bags on the tarmac. I want you to come see her everyday.

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Leadership Rogers Airlines Open-book 300

Marshall Goldsmith

OCTOBER 24, 2011

On American Airlines alone I have logged over 9.5 A: In my work, I spend a lot of time on the road. In the past four weeks, I have made separate trips to Abu Dhabi, Zurich, and London - along with many stops in the U.S. million frequent flyer miles. Lots of people have asked me, "How do you do it?"

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Travel Tips Prahalad Transportation 117

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. Leadership Tip: Know your leadership style and the circumstances where you are at your best. You could say it was a work in process for years, starting with that memo Thriving Tips that went to our team in early 2000s. It kept us connected.

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Open-book Self-aware Books Airlines 143

Strategy Driven

DECEMBER 30, 2019

Decisions have to be made quickly, and sometimes that means making last-second travel plans that don’t coincide with airline schedules. Keep scrolling to see more great small business tips and advice. Greater Flexibility. The corporate world is fast-paced.

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Travel Competitive Advantage Company Airlines 66

Jesse Lyn Stoner Blog

DECEMBER 31, 2011

5 Tips to Ensure Your Values Unify Your Team This post explains how to use shared values to resolve conflict and make sure your values really work. 6 Tips to Set Goals That Will Get You Where You Want to Go This post explains how to set the right goals and make sure they work. My Top Posts of 2011.

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Self-aware Airlines Guidelines Learning-by-Doing 147

HR Digest

NOVEMBER 19, 2019

Earlier, the options were limited; one became an airline employee like an air steward, hostess or pilot; or you worked your way through your travels mostly waitressing, nannying, fruit picking, etc. You can also bargain with airlines, hotels, unique destinations, restaurants, etc.

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Travel Airlines Hotels Diversity 66

Chart Your Course

SEPTEMBER 21, 2015

Employee Motivation Tips Studies have shown that happy employees are more productive than unhappy employees. These often include airline miles, concert tickets and gifts. Companies like Google, who are keen on keeping their talent, already know this fact and act accordingly. Share credit card perks. Pass those perks to your employees.

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Class Airlines Bottom-up Survey 100

Strategy Driven

JULY 18, 2014

” For more tips on how to bring fitness in your every day life and turn every week into a FITWEEK, visit www.fitweek.com. All airlines are the same, except for their people. About the Author. You just finished reading 7 Ways to Build Muscle and Teamwork in the Office ! Consider leaving a comment!

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Teamwork Airlines Brainstorming Tips 63

General Leadership

APRIL 12, 2014

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Curator Posts airlines american communicating disney fritz Planning sharing strategy trajectory Vision' You’ll be seeing great sights!

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Airlines Proposal Planning Travel 410

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else.

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Travel Airlines Learning-by-Doing Quality 84

The Recovering Engineer

MAY 31, 2010

As we waited, I saw several people get really agitated with Delta Airlines. As is often the case in group conversations like the one we had in Detroit, the roughly forty of us that were waiting together shared conversation, but we didn’t get very personal. But, was it really that big of a deal?

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Emotional Intelligence Engineering Self-aware FAQ 102

HR Digest

OCTOBER 6, 2018

Used in conjunction with HRM best practices, the following tips will result in a faster learning curve for a more productive and engaged workforce in the absence of a trained staff member. Special hours of service eligibility requirements apply to airline flight crew employees. Leveraging Internal Talent.

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Learning Curve Training Short-term Competitive Advantage 40

Roundtable Talk

OCTOBER 17, 2011

Leaders like Herb Kelleher of Southwest Airlines knew how to make a story stick by painting a picture that was easy to follow and for employees to get behind. Filed under: Communication Tagged: avoid communication pitfalls , communication tips for leaders , David Grossman , The Grossman Group , You Can't NOT Communicate 2.

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Airlines Audience Crisis Tips 34

Next Level Blog

JULY 14, 2010

Doing so abdicates all control of the trip to the airlines. The Business Travel Diva’s Rules for Family Vacations (Section 1: Pre-Flight Checklist) 1. Under no circumstances will luggage be checked. If it can’t fit in a standard size roll aboard and one (that means one people) small carryon bag, it’s not going.

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Travel Blog Executive Coaching Learning-by-Doing 236

Harvard Business Review

JUNE 7, 2012

Indeed, given the explosion in peer-to-peer marketing, customer reference programs in general may be on the verge of a tipping point in marketing.

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Reference Tips Media Case Study 15

Harvard Business Review

JUNE 7, 2012

Indeed, given the explosion in peer-to-peer marketing, customer reference programs in general may be on the verge of a tipping point in marketing.

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Reference Tips Media Case Study 13

Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. When I explained the situation to the customer service agent, she immediately called another person who, without any questions beyond what was necessary to understand our situation, immediately approved the full refund of our points with no obligation to rebook with them.

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Examples Hotels Productivity Products 113

QAspire

DECEMBER 24, 2009

This post touches upon 25 most important tips for conducting productive meetings. November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers. Read on to know more.

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Blog Constraint Quality Directory 84

Harvard Business Review

OCTOBER 4, 2018

” But do these and other long-held tips about how to speak to customers really work? Here are a few tips based on the latest research: Speak as an individual, not part of a team. .” “Never say no.” ” “Sorry is a magic word.” First, relate. Move from relating to solving.

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Analysis Retail Airlines Reference 14

Harvard Business Review

JANUARY 6, 2011

Anyway, during my travels, I've kept a running list of observations, travel tips for those of you coming to Asia for either a short trip or an extended stay, and thoughts on innovation, all gleaned from my first year based here. If you have the choice between an Asian or Middle Eastern airline and a U.S. Drink lots and lots of water.

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Airlines Hotels Travel Chemicals 15

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. Failing to keep it in tip-top shape is a powerful visual signal to customers, but also to employees.

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Airlines Franchising Audience Brainstorming 15

Harvard Business Review

JULY 15, 2015

For example, if a customer tweets about an upcoming trip but hasn’t yet purchased a flight, the airline can turn to its social CRM program to find out that this person is a priority member, and say, frequently tweets about craft beers.

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CRM Company Airlines Guidelines 8

Harvard Business Review

OCTOBER 2, 2013

He notes that Korean Air had more crashes than virtually any other airline in the world for a period at the end of the 1990s. In his 2008 book “Outliers: the Story of Success,” Malcolm Gladwell shares a cultural theory of plane crashes.

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Tips Groupthink Janis Self-aware 9

Strategy Driven

NOVEMBER 7, 2011

It is about gaining input from stakeholders to get as many people as possible talking about the proposed change because this builds a sense of urgency that feeds on itself and develops a tipping point where everyone agrees something must be done. Here are a few more tips: Present information in small chunks, and check in with the audience.

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Strategy Kotter RASCI Motivation 70

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

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Airlines Report Guidelines Discount 14

Roundtable Talk

MARCH 18, 2010

One has to wonder if this is the tip of the iceberg for what’s about to hit high grinding organizations. Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. There’s lots of speculation going on as to whether Durfy was bumped out of the top gig or not.

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CEO Leadership Industry Blog 31

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. Failing to keep it in tip-top shape is a powerful visual signal to customers, but also to employees.

Airlines 8

Airlines Franchising Audience Brainstorming 8

Harvard Business Review

OCTOBER 11, 2012

We sell our privacy to the airlines when we download an airline app to our smartphones to receive better customer service. If there's a point where the balance tips and the intrusions on privacy outweigh the benefits, we may have arrived at it with the advent of big data.

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Insurance Discount Airlines Price 16

The Recovering Engineer

JUNE 16, 2011

I’m sitting in an airline lounge at LAX, and I’m reflecting a bit on my week as I wait to board a red-eye flight back to Indianapolis. Employee Motivation Tips: The Why Matters. Photo by Rebecca L. Related posts: The Difference Between Doing and Mastering. Three Actions You Can Take to De-escalate Conflicts.

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Airlines Learning-by-Doing Skills Training 188

Harvard Business Review

MAY 30, 2017

Business analytics widely used in the transportation industry by airlines and shipping companies are beginning to be employed to schedule operating rooms and staffing. These advances are only the tip of the iceberg. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations.

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Health Care System Technology Airlines 11

Harvard Business Review

AUGUST 14, 2012

Herb Kelleher of Southwest Airlines predicted eleven out of the last three recessions. At 3:35pm, someone called the police with a tip that a man in a (fake) police uniform had acted weirdly when he got into the car. Leaders need to be productively paranoid. As Bill Gates said, "Fear should guide you."

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Management Licensing Crisis Hedge 14

Harvard Business Review

OCTOBER 26, 2012

Through our experience utilizing the "jobs-to-be-done" concept in a range of settings, my colleagues and I have developed five tips for would-be innovators: the five Cs of opportunity identification (modeled after marketing's famous four Ps — price, product, place, and promotion). Circumstance. Constraints.

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Sample Innovation Software Airlines 14