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How to Give Feedback to Someone Who Gets Crazy Defensive

Harvard Business Review

But when receiving disagreeable feedback, people generally repeat tactics that they’ve had success with in the past — that’s why they use them. Defensive strategies become “ skilled incompetence ,” Argyris says. By recognizing that she has to react to the tactic for it to work.

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How to Act Quickly Without Sacrificing Critical Thinking

Harvard Business Review

Chris Argyris, the influential MIT professor and organizational thinker, showed how routine behaviors like this can become accepted norms when we fail to recognize and challenge ourselves to address them. The busier he got, the more he slipped into tactical mode, in order to get things checked off his to-do list as quickly as possible.

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10 Principles For Developing Strategic Leaders

Tanveer Naseer

Focus on the Self The final three principles are aimed at the potential strategic leaders themselves — these tactics can help them prepare for their personal evolution. Find time to reflect Strategic leaders are skilled in what organizational theorists Chris Argyris and Donald Schön called “double-loop learning.”