article thumbnail

Do They See the Leader You’re Trying to Be?

The Practical Leader

Regular team/organization engagement or attitude surveys through a third party. Review the results with the people who have completed the survey to clarify their feedback. Get them involved in making the improvements they’re suggesting. What should we stop doing? What should we start doing?

article thumbnail

One Weird Trick to Save $345 Billion

Harvard Business Review

According to the 2012 Taxpayer Attitude Survey, 87 percent of Americans believe that cheating on taxes is wrong. Moreover, 95 percent of those surveyed reported that their personal integrity affects their honest reporting on tax forms. From research that I''ve done, the same tendency exists in other facets of our lives.

Ethics 8
article thumbnail

The 4 Dimensions of Digital Trust, Charted Across 42 Countries

Harvard Business Review

The ultimate goal ought to be “intelligent friction”: balancing a seamless experience with proper protections. As we explained earlier, user behavior is more relevant as a trust measure than what users report in attitude surveys. Left unmanaged, even these “positive” frictions (e.g.

Survey 9