Harvard Business Review

JANUARY 23, 2015

The home-workers were also more productive per minute, which employees told us (in detailed surveys) was due to the quieter working conditions at home. The home-workers also reported substantially higher work satisfaction and less “work exhaustion” in a psychological attitudes survey. While many firms that depend on innovation discourage WFH because they want interaction among employees, many occupations have these same characteristics as at Ctrip.

Policies 11

Policies Attitude Survey Hotels Call Center 11

Harvard Business Review

FEBRUARY 19, 2018

We considered four key dimensions: Behavior, Attitudes, Environment, and Experience. Attitudes : How do users feel about the digital trust environment? A typical way to gauge trust is to survey users with questions such as: How do you feel about the digital environment? We combined responses to multiple surveys from a variety of sources, such as the World Values Survey , CIGI-Ipsos, and Edelman’s Trust Barometer. Fanatic Studio/Getty Images.

Environment 13

Environment Credit Scoring Survey Comparison 13