Harvard Business Review

OCTOBER 11, 2017

Polling data shows that many believe these lingering conflicts represent the actions of a few bad apples and aren’t in sync with the larger trend toward systemic racial equality. Are these beliefs accurate? What do we know about long-term trends in racial discrimination? At first glance, our findings seem to contradict other trends.

Trends 12

Trends Attitude Survey Analysis Diversity 12

Harvard Business Review

FEBRUARY 19, 2018

This friction has many causes — some are infrastructural or because of poor design and functionality; some are systemic, such as regulatory or legal requirements or identification and data security measures; and some are because of uncertainty between parties to the transaction. This translates into different ways to measure trust.

Survey 9

Survey Environment Technology Comparison 9

Harvard Business Review

JANUARY 23, 2015

Both home- and office-based employees worked the same shift period, in their same work groups, under the same managers as before, and logged on to the same computer system, with the same equipment, and the same work-order flow. The only difference between the two groups was the location where they worked.

Policies 8

Policies Call Center Attitude Survey Hotels 8