Strategy Driven
AUGUST 26, 2019
Typically, Finance, Marketing, and Operations all have input, direct or indirect, on the creation and revision of the strategic plan. But that familiarity carries a steep cost: slow growth, missed targets, attrition, and unfulfilled potential. I call this obstacle The Disconnect. Sales often have no such contribution.
Strategy Driven
NOVEMBER 10, 2010
How do your organization’s strategic and operational goals inform what work roles will be needed in the future? What is the historic attrition and turnover rate and how do these map to the skills that keep you competitive? What are your employees’ retirement plans? Who will do this work? Petersburg, Florida.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business Review
OCTOBER 29, 2013
The company has 10,000 customers for their helpdesk software-as-a-service product, and thus far, $6 million in financing. Greg Gianforte, the founder of RightNow, told me years ago that one of the best decisions he made was to build his engineering operation in Montana. Attrition is non-existent. Costs are low.
Harvard Business Review
SEPTEMBER 22, 2011
In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Your CFO and finance team can take a leadership role here. Unless line managers and finance really believe in the link between customer feedback and business outcomes, your incentive system won't last long.
Harvard Business Review
MARCH 28, 2016
By developing customer bonds with the overarching brand, companies can offset the natural customer attrition that brands and products experience when their appeal is based on a discrete period of time, like a certain life stage. With a master brand strategy, a company is able to build longer-lasting customer relationships.
Expert insights. Personalized for you.
57 
Let's personalize your content