Modern Servant Leader

OCTOBER 9, 2012

It makes them better personally, improves their loyalty to the organization because they feel they are valued as employees, and it reduces attrition, which in turn saves companies money. One of the “greatest” I feel is that Servant Leadership makes a difference in the lives of people. Here are a couple examples: A.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Harvard Business Review

JULY 17, 2012

TD Bank is a loyalty leader among major retail banks in North America. The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. Take TD Bank, for example.

Customer Loyalty 12

Customer Loyalty Loyalty Banking Call Center 12

Harvard Business Review

OCTOBER 3, 2016

And the much-documented job hopping trend might seem to indicate that employees have left company loyalty in the rearview mirror. Hootsuite recently instituted a “stretch” program, with an eye to earning employees’ loyalty. Companies are planning for attrition rather than training for retention.

Company 11

Company Attrition Loyalty Career 11

Harvard Business Review

OCTOBER 12, 2011

When I tried to get to the bottom of it, HR not only couldn't tell me the voluntary attrition rate, they couldn't even give me an employee headcount. The attrition rate turned out to be 45%. Engagement with employees was poor; there was little internal communication and no surveys of employee loyalty or efforts to improve it.

Long-term 13

Long-term Attrition Six Sigma Balanced Scorecard 13

Harvard Business Review

MARCH 15, 2012

But there are some very real costs associated with inflexible workplaces: distraction, disengagement, and attrition of valuable employees, which leads to reduced productivity. Most are thinking about "hard" problems that affect U.S. competitiveness, like the shortage of skilled labor and the growing threat of foreign competition.

Attrition 14

Attrition Policies Crisis Globalization 14

Harvard Business Review

DECEMBER 4, 2015

In a Gallup survey, for instance, organizations whose employees reported high engagement had 25% to 65% less attrition than their peers (depending on whether they were traditionally low- or high-turnover organizations). They also received higher marks in productivity and customer satisfaction.

Attrition 8

Attrition Survey Wilde Metrics 8

Harvard Business Review

APRIL 19, 2011

employee attrition was cut in half. There is an even greater sense of shared purpose and passion when it comes to service, and the new hires are driving greater customer engagement and loyalty. Our service margins are up approximately 10% since we started our reinvention, and between 2006 and 2009, U.S.

Call Center 15

Call Center Attrition Hotels Metrics 15

Harvard Business Review

MARCH 4, 2011

Shouldn't every shopper have access to time-, loyalty- or location-based offers, whether in the store or walking in the park? Research has linked high associate attrition with a poor technology environment. Create an IT environment based on the "shopper architecture." Big difference. That is a battle most retailers will lose.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

SEPTEMBER 10, 2012

In return, the company got a workforce of loyal employees, with less attrition and higher productivity compared to other firms. The increased loyalty and higher performance of these youth has made sourcing, training and hiring disabled youth no longer just CSR intiative but an integral part of Gitanjali Gem's talent management strategy.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

MARCH 6, 2017

Even the most inspiring CEOs may not increase worker loyalty if individual employees feel that their careers have stagnated. That high rate of employee attrition illustrates the challenges facing HR managers, but also suggests an opportunity.

Career 15

Career Attrition Video Long-term 15

Harvard Business Review

AUGUST 29, 2016

Many companies are busy mapping their customer experience and tracking customer activity across physical stores, call centers, e-commerce sites, and social media, gathering mountains of data from their own surveys, customer tracking systems, loyalty programs, and third-party providers.

Retail 14

Retail Apparel Motivation Attrition 14

Harvard Business Review

OCTOBER 23, 2014

For two years, this nearly 130-person unit had worked hard to drive customer relevance, generate demand, and increase loyalty in partnership with its sales teams across North, South and Central America. Let’s look at the Americas Field Marketing organization for Cisco Systems, as an example of this three-step process.

Team 9

Team Short-term Attrition Marketing 9

Harvard Business Review

SEPTEMBER 22, 2011

TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

SEPTEMBER 26, 2011

This is our favorite) " The attrition rate is high — how do I know my development efforts won't be wasted if they jump to another company?". They possess all the hard skills necessary, but lack some of the softer skills such as identifying change or managing ambiguity.". Spend where you can on the little things.

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

SEPTEMBER 27, 2011

Do you know the impact attrition has on your customer satisfaction and your ability to grow? Yes, the CHRO may have had to implement strong actions at times to ensure the survival of the business, but these should be balanced with actions that build loyalty and engagement. You should be able to get these answers.

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

SEPTEMBER 23, 2015

Corporations and LLCs are controlled by human beings with pulses, hearts, families, loyalties, and a preference for working with people they trust. million in decreased attrition, absenteeism, and overtime, it also drove a $2 million profit increase and 34% jump in highly satisfied customers. Recognition of humanity goes a long way.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

HR Digest

JUNE 24, 2023

By leveraging predictive analytics, organizations can forecast employee attrition, determine training needs, and predict future talent demands. This metric helps HR professionals understand employee loyalty, engagement, and satisfaction, and informs targeted retention initiatives.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

JUNE 19, 2018

In addition, women are more likely to care for their ill family members than men, leading many women physicians to become triple-duty caregivers, which likely increases attrition. Encouraging breastfeeding has been shown to provide a strong return on investment in terms of reduced sick leave, and improved retention, productivity, and loyalty.

Policies 12

Policies Leadership Mentor Career 12

Harvard Business Review

AUGUST 14, 2012

Social networks-based offer and attrition models. Attrition modeling (and taking the necessary actions to avoid it). Loyalty and lifetime value-based pricing. CEOs Need Hard Data on Customer Loyalty. Online sentiment analysis for social media. Targeted "next best offers" (non-mobile or location-based).

Objective 12

Objective Attrition Workshop Retail 12