QAspire

MARCH 30, 2015

That did not change the fact that I still needed to score well but now, scoring well was a by-product of chasing the stimulation and excitement. We need more revenues, better margins, higher utilization, more leads, strategic diversification, differentiation, operational efficiency, lower attrition, strategic focus, branding et al.

Attrition 70

Attrition Leadership Deming Human Resources 70

Strategy Driven

AUGUST 26, 2019

These executives tell me frankly that they don’t have the revenue stream, the market share, or the margins their products and services deserve. Typically, Finance, Marketing, and Operations all have input, direct or indirect, on the creation and revision of the strategic plan. I call this obstacle The Disconnect.

Strategic Planning 57

Strategic Planning Company Attrition Planning 57

Great Leadership By Dan

MAY 14, 2015

Managers tend to govern over process, data, projects and products while leaders tend to utilize human capital to navigate these same areas and participate as part of the process. The focus of leaders is on utilizing people as a company’s most important product, to establish missions, strategies and goals for the organization.

Leadership 120

Leadership Attrition Human Capital System 120

Tanveer Naseer

JULY 10, 2012

Vacations allow your employees to renew their productivity and sense of purpose By now, we’ve all read about how valuable it is to take time in your day for breaks to sustain your productivity as well as to nurture those much sought-after creative breaks. Both your employees and the rest of your team will thank you for it.

Survey 235

Survey Attrition Creativity Stress 235

Tanveer Naseer

JULY 10, 2012

Vacations allow your employees to renew their productivity and sense of purpose By now, we’ve all read about how valuable it is to take time in your day for breaks to sustain your productivity as well as to nurture those much sought-after creative breaks. Both your employees and the rest of your team will thank you for it.

Survey 235

Survey Attrition Creativity Stress 235

Harvard Business Review

JANUARY 21, 2015

Producing great products isn’t just about creativity and execution. Eli presented her work to executives and product owners in a two hour meeting. As the meeting progressed, the lead product owner got more and more agitated, and eventually exclaimed, “I can’t control any of these issues!”

Productivity 8

Productivity Products Organization Attrition 8

Strategy Driven

NOVEMBER 10, 2010

How do your organization’s strategic and operational goals inform what work roles will be needed in the future? Improve productivity, Enhance the bottom line… StrategyDriven Premium Subscriber Login Align Your Organization and Become StrategyDriven! What are your employees’ retirement plans? Who will do this work? But your [.]

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

HR Digest

JUNE 24, 2023

It provides valuable insights into employee behavior, performance, productivity, and interactions, enabling organizations to make data-backed decisions that drive business success. Enhanced Employee Experience: HR analytics helps uncover factors that contribute to employee engagement, satisfaction, and productivity.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

NOVEMBER 23, 2018

They pursued a variety of tactics before the recession that were designed to fortify the firm when the downturn hit – moves both within sales and beyond like adding a low-cost channel to serve small accounts or simplifying the product assortment. billion vs. $1.2 Automate account management.

Team 10

Team Price B2B Tools 10

Harvard Business Review

APRIL 23, 2018

For example, one driver suggested new products like Gogurts and fun string cheese that parents could get delivered early and pop into their kids’ lunches before school. In the huddle, employees asked Jungkiu if they could open and close the same times as the mall’s operating hours (rather than the typical branch operating hours).

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Strategy Driven

NOVEMBER 28, 2019

HR is one of the departments that do not directly contribute to profits or productivity, yet it can take a huge chunk of a business’s operating budget. This saves the labor needed to operate this department and you can save a lot of money. You can save this labor and reassign those employees to more productive tasks.

System 65

System Management Compliance Attrition 65

Harvard Business Review

AUGUST 5, 2011

But there wasn't much activity until six months later when Mike Karol, vice president of operations, told his managers to make it their responsibility. And the Michigan operations received awards from their parent company for this program. Attrition declined, saving on retraining. Consider the story of Technicolor.

Process 14

Process How To Attrition Operations 14

Harvard Business Review

FEBRUARY 12, 2015

There is a big, important change happening in digital product design. For a long time, there has been a clear split between business software (often called Enterprise or B2B ), and consumer software (B2C, or simply “products”). That split is increasingly irrelevant.

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

MARCH 4, 2011

Increasingly, consumers on the floor know more than the sales staff about the store's products and price points — and competing offers. Research has linked high associate attrition with a poor technology environment. Some retailers are responding with clever innovations. That is a battle most retailers will lose.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

SEPTEMBER 10, 2012

The work of polishing tiny diamonds was intricate, requiring great concentration, and dropouts meant spiralling production costs. Madhusudhan Reddy, VP of HR, has a major challenge on his hands: How do you hire, train, retain and develop productive, engaged employees and make the new unit cost effective? VP of Operations.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

NOVEMBER 18, 2013

The work improvements increased productivity substantially as measured by increases in operating income. The dramatic improvement in engagement surprised everyone, and it showed up in a significant reduction in attrition (people leaving the company), from 12 percent to 6 percent.

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Harvard Business Review

OCTOBER 29, 2013

You have no funding, but you have to convince some engineer who’s already juggling 15 job offers (including offers from Facebook, LinkedIn, and Google) to join you to help finish your product. The company has 10,000 customers for their helpdesk software-as-a-service product, and thus far, $6 million in financing. Costs are low.

Venture Funding 8

Venture Funding Entrepreneur Attrition Engineering 8

Harvard Business Review

JUNE 7, 2012

But the company also needed to make its processes more productive, and didn't want employees overly focused on headcount reduction, so immediately following Fiume's announcement, the new CEO Art Byrne told employees that nobody would lose employment due to process improvement activities. It also brought back work that had been outsourced.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. Depending on what you choose, your strategy on talent management in China will be one of the legacies or liabilities of your operational strategy here. But the potential of a remarkably productive local organization awaits. Do it right now.

Globalization 13

Globalization Attrition Skills Training 13

Harvard Business Review

JULY 18, 2013

Early economists understood that wage setting was "fundamentally a social decision," Jonathan Schlefer wrote on HBR.org last year , but their 20th century successors became fixated on the idea of a "natural law" that kept pay in line with productivity. Since 1980, though, overall pay and productivity trends have sharply diverged in the U.S.

Retail 10

Retail Attrition Globalization Short-term 10

Harvard Business Review

JANUARY 9, 2014

Collaboration is better not only among the reps selling into different parts of that customer organization but also across the product and marketing teams charged with building and positioning broader solutions for the customer. Record growth and profitability, increased rep engagement, and near-zero attrition. The results?

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

JUNE 7, 2012

But the company also needed to make its processes more productive, and didn't want employees overly focused on headcount reduction, so immediately following Fiume's announcement, the new CEO Art Byrne told employees that nobody would lose employment due to process improvement activities. It also brought back work that had been outsourced.

Attrition 12

Attrition CFO Deming Outsourcing 12

Harvard Business Review

MARCH 26, 2015

Starting a global engineering operation “essentially doubles the expense for 6-12 months,” says former Informatica CTO, James Markarian. Her vision is that if you invest in grooming budding leaders at offshore locations, you can permanently solve your cost and capacity problems in product development.

Offshoring 8

Offshoring CTO Company Engineering 8

Harvard Business Review

MAY 19, 2017

As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. Female promotion rates have increased nationwide across all cohorts, with a 22-percentage-point rise among senior managers, while the attrition of senior women has slowed by five percentage points.

Diversity 10

Diversity Consultative Attrition Survey 10

Harvard Business Review

JANUARY 17, 2018

So in addition to overseeing our portion of the operation, I became a conduit, doing my best to build relationships between my staff and the folks at headquarters. But in many ways, they remained strangers, and that took a toll on the business, affecting employee satisfaction and productivity. This can contribute to attrition.

Attrition 8

Attrition Self-aware Learning-by-Doing Emotional Intelligence 8

Harvard Business Review

SEPTEMBER 23, 2015

So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. They’re invisible if done well, as with pre-planning for a productive offsite. Identify the tending work. They’re not just being nice.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

DECEMBER 25, 2013

Bush took over American Express’s far-flung service operations in 2005. The customer care professionals would see information about each caller on their screen, and they would get intensive training in the company’s products and policies. Employee attrition was cut in half. The company began to win the J.D.

Call Center 8

Call Center Attrition Cost Center Learning-by-Doing 8

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Strategy Driven

FEBRUARY 4, 2020

Remember, the goal is to create a relaxed atmosphere without compromising productivity. Plus, a fair reward and recognition system helps motivate morale and determination among the workers, which leads to higher employee satisfaction and productivity. Offer Competitive Salaries and Benefits.

How To 67

How To Absenteeism Guidelines Cost 67

Harvard Business Review

OCTOBER 25, 2017

In the beginning companies sold products. A focus on products means a focus on selling running shoes. Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard.

Project 8

Project Productivity Products Health Care 8

Harvard Business Review

NOVEMBER 5, 2018

Productivity in the United States’ health care industry is declining — and has been ever since World War II. Administrative and operational inefficiencies account for nearly one third of the U.S. Westend61/Getty Images. As the cost of treating patients continues to rise, life expectancy in America is beginning to fall.

Health Care 10

Health Care Insurance Efficiency Document 10

Harvard Business Review

APRIL 1, 2013

SAP's senior management asked Ferose to shore up employee morale at SAP Labs India, where the attrition rate had reached a painful 19% in 2009. Motivated by Ferose's participative leadership style, many self-organized teams at SAP Labs India have since tested and implemented dozens of innovative solutions to boost productivity.

Innovation 8

Innovation Attrition Software Globalization 8

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. It is even possible to hold up the data mirror to individual technology users.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

FEBRUARY 11, 2011

Thirty-seven of our competitors — successful homebuilders — went out of business in two years, an attrition rate of about 50 percent. We redesigned our product and, more importantly, we redesigned our company. To customers, products and service matter. Everyone in the industry felt the impact.

Airlines 14

Airlines Chief Executive Officer Attrition Incentives 14

Harvard Business Review

MARCH 28, 2016

Instead of promoting, for example, Hershey’s Syrup, chocolate bars, and Hershey’s kisses separately, the company is running an advertising campaign that unites all Hershey branded treats in a single commercial, emphasizing the corporate brand name over individual product lines. Customer retention. Increased flexibility.

Advertising 8

Advertising Brand Company Attrition 8