Every Fast-Growing Company Has to Combat Overload
JUNE 21, 2016
He’s no longer thinking about serving and delighting his audience (customers). He’s just trying to manage the chaos and avoid catastrophe. Norwegian made a promising first move under its new management: It began offering guests what it called Freestyle Cruising, which provided multiple dining and entertainment venues with flexible times, as opposed to the industry model at the time of single venues with set times.