article thumbnail

Is Your Company as Ethical as It Seems?

Harvard Business Review

A serious disconnect between your values and those of your company may lead you to justify business choices that harm shareholders, consumers, or other employees. The tightly-controlled automotive company fostered a mentality where the lower ranks faced immense pressure to achieve the company’s business objectives.

Ethics 8
article thumbnail

Listen to Your Employees, Not Just Your Customers

Harvard Business Review

automotive, financial services, retail, telecomm, and hospitality sectors. Companies that want the insights from linked systems can navigate the organizational complexities with these six steps: Align feedback systems around high-level business objectives. Emma Seppala and Kim Cameron. Which needle do you want to move?

Survey 8