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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. A commitment to ongoing improvement via customer service training and retraining, from orientation (onboarding) onward.

Airlines 108
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Why Professional Development Is Important

Strategy Driven

And professional development cannot only benefit your career but your personal life too. Professional development is important and it can bring benefits not only to the people who decide to take this step in their career but also to employers. So, why is professional development important? Investing in the Future.

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More Universities Need to Teach Sales

Harvard Business Review

.” As Walter Friedman documents in Birth of a Salesman , sales wasn’t seen as a function that required specialized training or education until well into the 20 th century. And companies performed the training, not schools. It should continue with the cross-disciplinary study relevant to realistic training in the area.

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Improve Your Resume by Turning Bullet Points into Stories

Harvard Business Review

Career Transitions. How to Get the Most Out of an Informational Interview. Leaving a Stable Job to Create Your Dream Career. You’ll show how you’d improve their organizations, based on what you’ve done in the past. He used the generous 2000-character summary section to tell the story of his career.

Brand 8
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What It Takes to Become a Great Product Manager

Harvard Business Review

A PM with a high EQ has strong relationships within their organization and they have a keen sense of how to navigate both internal and external hurdles to ship a great product. The best PMs know how to push hard on the right priorities, with urgency, but without conveying a sense of panic or stress. Company Fit.

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Stop Selling and Add Value | N2Growth Blog

N2Growth Blog

Today’s consumer (B2B or B2C) does their homework, is well informed, and buys…they are not sold. link] scott pearson As one of the guys trained to sell in the 80′S I totally agree with your assertion that the old methods do not work. link] Social Media Influence | N2Growth Blog [.] Great post.

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