Strategy Driven
SEPTEMBER 2, 2021
Supporting yourself with FAQs, chatbots, and fair returns policies will also help. The right facilities and automation can boost productivity, accuracy, and financial management. Modern tech features can range from cloud-based software and file management to factory equipment. Your Approach To Operations Is Key.
Harvard Business Review
MAY 10, 2016
Consumer-facing (B2C) companies like these and many others have long realized the power of online digital networks to address the questions or issues of their customers. Unfortunately, the few B2B companies that have responded to this reality by embracing customer networks usually have just copied a successful B2C formula.
Strategy Driven
JANUARY 31, 2017
Real-time, human support is now one of the most sought-after features for any B2B and B2C website owner, and if it isn’t a given in your industry, I assure you it will be soon! Live, human support always beats FAQs and waiting for an email. Here are some tips for making it as user-friendly as possible. Don’t Leave it to the Machines!
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