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How Do You Create Customer Loyalty? (Video with Shep Hyken)

Let's Grow Leaders

“Customer” tends to be more B2C. The methods may have changed, but the basic goals and desires are still there. Example: deciding based on location or frequent flier miles when perhaps they would choose somewhere else if these elements didn’t exist. 19:14 Clients vs customer. Reach out to them.

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Expedia Layoffs To Affect 9% Of Workforce In a Bid To Refocus Resources

HR Digest

With a goal to drive efficiency forward this year, Expedia layoffs are moving ahead with a target of 9 percent job cuts in the upcoming weeks. We will continue to focus on acquiring and retaining the right customers, driving share growth in our B2C and B2B businesses, and providing the best product and partner experience in the industry.

Resources 105
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B2B Customers Demand Personal Service From Online Chat

The Horizons Tracker

It’s tempting to focus exclusively of such channels for B2C usage, but new research from the University of Eastern Finland reminds us not only that B2B customers are using them more frequently, but their requirements are very different to their B2C peers.

B2B 92
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Agile Project Management: How to Guide for Businesses

Strategy Driven

Strategy maps are a big part of establishing key goals and outputs. Each part is laid out with a goal and performance related affirmations. This means better outcomes overall, and impactful actions as opposed to ones that fall short in the B2C funnels. Sprint Releasing and Planning. Sprints are a key part of this model.

Agility 99
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First Look: Leadership Books for February 2020

Leading Blog

In B2B and B2C? When it comes to setting and meeting goals, we may see—quite literally—our plans, our progress, and our potential in the wrong ways. How do you test in online and brick-and-mortar businesses? How do you build an experimentation culture? Most businesses identify six key digital technologies?

Books 328
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Improving Your Personal Brand as an Entrepreneur

Lead Change Blog

The following are the most important aspects of working on for increasing both B2B branding in addition to B2C branding. To achieve goals for both types of clients takes different strategies and different emphasis. Thus, speed is the second goal you should attempt to quantify and improve upon.

Brand 195
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The Advantages Of Outsourced IT Support For Small Businesses

Strategy Driven

Whether you’re a B2C start-up, a growing B2B business or a medium-sized firm that’s ready to expand, you can access the custom services you need when you outsource your IT support requirements. Talk to potential providers about your business goals and ask how they can help you to achieve them.