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Use the Right Scorecard

Lead Change Blog

Remind ourselves that the size of our social media following, bank account, etc., Don’t be mesmerized by impressive job titles or material possession and forget about character , fairness, trustworthiness, and compassion. Give ourselves and others unconditional positive regard. has nothing to do with being worthy.

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The Irish Banking Crisis: A Parable

Harvard Business Review

Umair Haque Blogs Umair Haque On: Global business , Competition , Economy The Irish Banking Crisis: A Parable 4:33 PM Monday November 29, 2010 | Comments () Email Tweet This Post to Facebook Share on LinkedIn Print Once upon a time, there was a country where bankers disappeared. And thats exactly the role that pubs began to play.

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8 Reasons Companies Don’t Capture More Value

Harvard Business Review

But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. Business models Pricing Balanced scorecard' Then, as the focus shifts specifically to value capture, everyone should be reminded of some basic truths.

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Artisans Must Balance the Books

Harvard Business Review

Most African artisans do not bank because of the fees associated with operating current accounts. You pay a fee for withdrawing your money in most African banks, thereby discouraging many from banking. Most African artisans do not bank because of the fees associated with operating current accounts.

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The Right CEO Personality for Process Improvement

Harvard Business Review

Comments The Right CEO Personality for Process Improvement I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonalds), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential.

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Strategic Planning Steps

CO2

Because growth is unpredictable, it’s unwise to bank on a certain set of assumptions. Review all Key Performance Indicators (KPI) and select the top eight Choose two from each of the four Balanced Scorecard categories. The KPIs you select should drive the outcomes you and your organization hope to achieve.

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Turn Customer Care into "Social Care" to Break Away from the Competition

Harvard Business Review

Then feed the appropriate metrics into a Balanced Scorecard that includes customer-centric measures such as customer satisfaction and productivity measures, including the time it takes to resolve customer issues. The metrics. Determine the KPIs that matter most to your business goals.