Change Starts Here

SEPTEMBER 13, 2016

When I was an industrial engineer early in my career, one of my core responsibilities was measuring things. It’s no coincidence that my transition to change practitioner included balanced scorecards to measure strategy execution.

Balanced Scorecard 60

Balanced Scorecard ROI Goal Project 60

Change Starts Here

FEBRUARY 23, 2011

I ran into this same challenge when I was an industrial engineer, and it was my job to measure everything. It was usually easy enough to make the engineering calculation based on wages, efficiency, and number of FTEs (Full-Time Equivalents, where you usually end up calculating fractions of people).

Balanced Scorecard 70

Balanced Scorecard Engineering Teamwork Objective 70

Harvard Business Review

JANUARY 21, 2011

And they need process owners (who may variously be called VP of Customer Experience, SVP of Supply Chain, Chief Engineer, or Value Stream Leader, for instance) to lead these initiatives. Incorporate these measures into the company's "balanced scorecard" or dashboard. Also, process owners control IT budgets.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

NOVEMBER 8, 2017

Town hall meetings are organized, employees are told to change their behavior, balanced scorecards are reformulated, and budgets are set aside to support initiatives that fit the new strategy. Its employees — product designers and technical engineers, for example — could all tell me their company’s new choices.

Strategy 15

Strategy Bottom-up Balanced Scorecard Resistance 15

Harvard Business Review

MAY 18, 2017

Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation. When Garvin pitched the article that became “How Google Sold Its Engineers on Management” (2013), I laughed — how could anyone intelligent doubt that management matters?

Management 9

Management Balanced Scorecard NPV Article 9

Harvard Business Review

NOVEMBER 24, 2010

Theyve been finely engineered, instead, to do. Theyve been finely engineered, instead, to do. Reflection items are what Mycroft was to Sherlock: the smarter — but largely invisible — big brother. The catch is that most companies dont know how to reflect. So heres how to craft your own reflection items.

Short-term 15

Short-term Guidelines Mass Marketing Telecommunications 15