Harvard Business Review

APRIL 8, 2015

But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. Business models Pricing Balanced scorecard' Then, as the focus shifts specifically to value capture, everyone should be reminded of some basic truths.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

OCTOBER 12, 2011

Engagement with employees was poor; there was little internal communication and no surveys of employee loyalty or efforts to improve it. Some boards attempt a "balanced scorecard" approach , considering more than current year financials , with mixed success. Measures of employee loyalty climbed steadily.

Long-term 12

Long-term Attrition Six Sigma Balanced Scorecard 12

Harvard Business Review

DECEMBER 19, 2012

Then feed the appropriate metrics into a Balanced Scorecard that includes customer-centric measures such as customer satisfaction and productivity measures, including the time it takes to resolve customer issues. Tie your metrics to their impact on behaviors such as customer loyalty and increased sales that drive value.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9