Harvard Business Review

APRIL 8, 2015

But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. Conversely, a shared sense of what must be achieved creates the climate for productive cross-functional collaboration. Business models Pricing Balanced scorecard'

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

NOVEMBER 29, 2010

An idea, behavior, or product is creative if it is both novel and appropriate to some goal. Consider " The Balanced Scorecard." The Balanced Scorecard's primary form of novelty is that it takes into account the intangible assets that are so crucial for information-age companies.

Creative Accounting 15

Creative Accounting Creativity GAAP Balanced Scorecard 15

Harvard Business Review

NOVEMBER 8, 2017

Town hall meetings are organized, employees are told to change their behavior, balanced scorecards are reformulated, and budgets are set aside to support initiatives that fit the new strategy. Its employees — product designers and technical engineers, for example — could all tell me their company’s new choices.

Strategy 15

Strategy Bottom-up Balanced Scorecard Resistance 15

Harvard Business Review

OCTOBER 5, 2012

Let's say, for example, that you're seeing a pattern of strong store sales for a group of products that were previously perceived as unrelated.

CAPEX 15

CAPEX Balanced Scorecard Hedge Software 15

Harvard Business Review

OCTOBER 9, 2017

Create a balanced scorecard of physician performance that tracks not only productivity but also professional development, team building, safety and quality metrics, timeliness of care or access, communication skills, and care coordination — measures that matter to patients.

Balanced Scorecard 11

Balanced Scorecard Contingency Plans Active Listening Guidelines 11

Harvard Business Review

JANUARY 21, 2011

Incorporate these measures into the company's "balanced scorecard" or dashboard. For example, Air Products set up process owners for each of the major steps in its supply chain, including plan, source, make, build, and fulfill. Also, process owners control IT budgets.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

OCTOBER 12, 2011

Some boards attempt a "balanced scorecard" approach , considering more than current year financials , with mixed success. Because employee engagement and loyalty drive customer satisfaction and loyalty — regardless of product or service. Why employee satisfaction and not customer satisfaction?

Long-term 13

Long-term Attrition Six Sigma Balanced Scorecard 13

Harvard Business Review

MARCH 19, 2014

He arrived as President at Quaker Foods North America in 2011 to find a strong, trusted brand with nutritional oatmeal products, but he knew there was an opportunity to build upon the legacy of this iconic brand. They engage, tell the big story of why you do what you do, listen, and model desirable behaviors.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

MARCH 23, 2011

The timeline showed five improvement initiatives matching the eras of five presidents: Quality Action Teams (1992-1995), Total Cycle Time (1995-2000), Perfect Order (2000-2003), Grainger Performance System (Balanced Scorecard and Six Sigma) (2004-2007), and Lean (2008).

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

NOVEMBER 22, 2010

The article shows how the Dutch firm AkzoNobel is growing in China, particularly through products that help customers reduce environmental footprint in the shipping and building sectors. Each major government ministry in China was pitching green products and services at the tradeshow. No selling of products or services.

NGO 14

NGO Chemicals Guidelines Telecommunications 14

Harvard Business Review

FEBRUARY 25, 2013

Today, most companies are still far from any level of balance at this level. See our 2013 Global Gender Balance Scorecard. There is an irreconcilable conflict between the personal and professional in countries that have not built the infrastructure to manage the products of our unions: children.

Energy 8

Energy Balanced Scorecard Metrics Policies 8

Harvard Business Review

NOVEMBER 23, 2010

No selling of products or services. To make sure we all stay on-topic, all posts will be reviewed by our editors and may be edited for clarity, length, and relevance. We ask that you adhere to the following guidelines. Lets keep this an ad-free zone. No ad hominem attacks. These are conversations in which we debate ideas. No multimedia.

Books 14

Books Guidelines Banking Telecommunications 14

Harvard Business Review

NOVEMBER 23, 2010

No selling of products or services. To make sure we all stay on-topic, all posts will be reviewed by our editors and may be edited for clarity, length, and relevance. We ask that you adhere to the following guidelines. Lets keep this an ad-free zone. No ad hominem attacks. These are conversations in which we debate ideas. No multimedia.

CIO 15

CIO Guidelines Telecommunications Emotional Intelligence 15

Harvard Business Review

NOVEMBER 30, 2010

No one would claim that new product design does not or should not involve wise judgment. No one would claim that new product design does not or should not involve wise judgment. No selling of products or services. We ask that you adhere to the following guidelines. Lets keep this an ad-free zone. No ad hominem attacks.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

NOVEMBER 23, 2010

No selling of products or services. To make sure we all stay on-topic, all posts will be reviewed by our editors and may be edited for clarity, length, and relevance. We ask that you adhere to the following guidelines. Lets keep this an ad-free zone. No ad hominem attacks. These are conversations in which we debate ideas. No multimedia.

Guidelines 14

Guidelines Telecommunications Emotional Intelligence Balanced Scorecard 14

Harvard Business Review

NOVEMBER 23, 2010

Is the balance right in your organization? More on: Leadership , Operations , Productivity Join the Discussion | More by This Author | Email/Share Previous Why the TSA Screening Revolt is Like Poison Ivy Next Are You Working Over the Thanksgiving Holiday? No selling of products or services. Lets keep this an ad-free zone.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 30, 2010

Amazons price (even with nominally free shipping) has to include the costs of getting the product to your home. Amazons price (even with nominally free shipping) has to include the costs of getting the product to your home. No selling of products or services. We ask that you adhere to the following guidelines. No multimedia.

Retail 14

Retail Price Comparison Nalebuff 14

Harvard Business Review

NOVEMBER 29, 2010

No selling of products or services. To make sure we all stay on-topic, all posts will be reviewed by our editors and may be edited for clarity, length, and relevance. We ask that you adhere to the following guidelines. Lets keep this an ad-free zone. No ad hominem attacks. These are conversations in which we debate ideas. No multimedia.

Banking 15

Banking Crisis Merton Guidelines 15

Harvard Business Review

NOVEMBER 23, 2010

No selling of products or services. To make sure we all stay on-topic, all posts will be reviewed by our editors and may be edited for clarity, length, and relevance. We ask that you adhere to the following guidelines. Lets keep this an ad-free zone. No ad hominem attacks. These are conversations in which we debate ideas. No multimedia.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

JANUARY 4, 2017

They plan diligently and produce excellent products and experiences for clients time and time again. Consumers expect consistent products; people appreciate consistent management. To ensure consistency, develop strong dashboards and balanced scorecards to assure outcomes are consistently reached and continually improving.

Agility 15

Agility Balanced Scorecard COO CFO 15

CO2

NOVEMBER 26, 2023

Customers don’t buy your product or service in order for you to meet your numbers. Look at the diagram and decide which one is right for you (based upon your products and services, and your culture). Review all Key Performance Indicators (KPI) and select the top eight Choose two from each of the four Balanced Scorecard categories.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78

Harvard Business Review

MAY 18, 2015

The problem is that most widely used planning processes like management by objectives and balanced scorecards overlook the contrast piece of the compare-and-contrast equation. Isn’t that exactly what a strategy should do — help teams and leaders decide the right thing to do in the face of new threats and opportunities?

Strategy 8

Strategy Balanced Scorecard Sull Supply Chain 8

Harvard Business Review

APRIL 21, 2011

A third is to offer cutting-edge, technically innovative products and services. Build online communities with customers to drive product and service improvements — Ears. One strategy is to eliminate inefficiencies and waste so that you're providing consistent, reliable, low-cost services.

Balanced Scorecard 15

Balanced Scorecard Short-term Competitive Advantage Long-term 15

Harvard Business Review

DECEMBER 19, 2012

Then feed the appropriate metrics into a Balanced Scorecard that includes customer-centric measures such as customer satisfaction and productivity measures, including the time it takes to resolve customer issues. The metrics. Determine the KPIs that matter most to your business goals.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9

Harvard Business Review

NOVEMBER 24, 2010

The most disruptive, unforeseen, and just plain awesome breakthroughs, that reimagine, reinvent, and reconceive a product, a company, a market, an industry, or perhaps even an entire economy rarely come from the single-minded pursuit of the busier and busier busywork of "business." So throw Frederick W. But thats the lowest order question.

Short-term 15

Short-term Guidelines Mass Marketing Telecommunications 15

Harvard Business Review

MAY 18, 2017

Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation. The articles — “Competing on the Eight Dimensions of Quality” (1987) and “What Does ‘Product Quality’ Really Mean?” That quality made him (arguably) the quintessential HBR author.

Management 9

Management Balanced Scorecard NPV Article 9

Harvard Business Review

NOVEMBER 23, 2010

No selling of products or services. To make sure we all stay on-topic, all posts will be reviewed by our editors and may be edited for clarity, length, and relevance. We ask that you adhere to the following guidelines. Lets keep this an ad-free zone. No ad hominem attacks. These are conversations in which we debate ideas. No multimedia.

Guidelines 15

Guidelines Telecommunications Emotional Intelligence Balanced Scorecard 15