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Bank of America: Yesterday and Today

Coaching Tip

Giannini, a son of Italian immigrants, founded the Bank of Italy in San Francisco with the vision that banks should serve more than the fortunate few. . Rushing into the shattered city, he managed to have $80,000 in gold loaded onto a horse cart covered with vegetables before fire consumed the bank building. In 1904, A.P.

Banking 105
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Snails and Big Companies

In the CEO Afterlife

Every day, we see or read about bureaucracy – government is the biggest offender. While the speed of a snail is the most common knock against big company bureaucracy, there are several other similarities between the species. I’ve always held the opinion that big organizations move at a snail’s pace. Snails can’t hear.

Company 212
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Don’t Be a Leader of Stupid Rules

Lead Change Blog

TD Bank created a “Kill a Stupid Rule” program; any employee who spotted a rule that kept employees from delighting customers got a fifty-dollar reward. Like TD Bank, make busting customer-restricting bureaucracy more valued than protecting those “sacred cows” long in need of slaughtering.

Policies 150
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Bureaucracy Must Die

Harvard Business Review

This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. Bureaucracy is the technology of control. There’s no other way to put it: bureaucracy must die. He was right.

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Bureaucracy Must Die

Harvard Business Review

This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. Bureaucracy is the technology of control. There’s no other way to put it: bureaucracy must die. He was right.

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Out Of The Crisis: The Deming Institute’s Response to COVID-19

Deming Institute

In the face of a common threat – whether it’s a community navigating a natural disaster or a company trying to avoid bankruptcy – people often find creative ways to cut through bureaucracy, remove barriers, and help each other in ways that are remarkably efficient and unselfish.

Deming 69
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Thank God for Bosses!

Nathan Magnuson

One of the things I appreciated most about one former Army supervisor was his willingness to fight the bureaucracy on our collective behalf when in some cases it would’ve been easier to just go with the flow. I don’t think I’ll ever forget the time I sent $77 million to the wrong bank as a recent college grad.

Collins 120