Harvard Business Review

MAY 15, 2014

s Co-operative Bank in June 2013. This shortfall resulted in its parent, Co-operative Group, ceding control of the bank to bondholders, including U.S. One section highlights the problems the bank encountered as it attempted to replace its core banking systems, a program that was cancelled in 2013 at a cost of almost £300 million.

Banking 8

Banking Project Enterprise Architecture CIO 8

Harvard Business Review

AUGUST 13, 2013

In that sense, you might think Ben Fried , Google''s CIO, has one of the toughest jobs in existence. On the other hand, few CIOs can boast a company culture as supportive of technology. Tell me about your role at Google, and what your purview as CIO includes. And that''s the thing that CIOs face right now.

CIO 8

CIO How To Technology Directory 8

Strategy Driven

AUGUST 27, 2015

All of this means that CIOs and centralized IT department staff no longer 'own' company data the way they did in the past; giving rise to new concerns about data integrity and security in a more distributed and anarchic company structure.

CIO 50

CIO Technology CRM Competitive Advantage 50

Harvard Business Review

JULY 19, 2017

While some banks and insurers were known for their service or products, most have long focused on operating as efficiently as possible. Digital disruption is rewriting job descriptions too, especially for the CIO. Internal departments and employees were once seen as the CIO’s customers.

Technology 8

Technology CIO Content Customer Intimacy 8

Harvard Business Review

AUGUST 30, 2018

CIOs and CEOs of large enterprises are faced with an overwhelming demand to transform their IT enterprise services and with a bewildering, often conflicting landscape of advice. Today, CIOs and CEOs of large companies are faced with an overwhelming demand for digital transformation and a bewildering, often conflicting landscape of advice.

Agility 8

Agility Content CIO Banking 8

Harvard Business Review

MAY 23, 2012

bank observed that his organization had "a cultural indisposition to challenge" and that the task of "being a risk and compliance manager.felt a bit like being a man in a rowing boat trying to slow down an oil tanker.". First, CEO Jamie Dimon was widely acknowledged as the "ultimate chief risk officer of the bank."

Risk Management 9

Risk Management CIO Management Banking 9

Harvard Business Review

MAY 31, 2012

boss, Ina Drew , the former head of their unit in of the bank's, the Chief Investment Office (CIO); and CEO Jamie Dimon, to whom the CIO reported who oversaw the CIO. Drew quickly retired after the losses, and Iksil and Macris are, according to news reports, leaving the bank.

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

SEPTEMBER 23, 2016

But while CMOs “are key drivers of digital-based growth for most organizations, many are not in the habit of working with the CIO, and are certainly not in the habit of working with the security department.” But with CMOs and CIOs working together, this could just be the beginning. 1-Click and Amazon Prime are two examples.

Marketing 8

Marketing Customer Intimacy CIO Technology 8

Harvard Business Review

SEPTEMBER 23, 2015

A few months ago I decided to look into the professional experience of non-executive directors at the major banks listed in Britain. Like almost every other major industry today, banking relies on hugely complex, enormously expensive technology. I’m afraid this is typical not just in banking but across most major industries.

Technology 8

Technology Zero Based Budgeting Banking CIO 8

Harvard Business Review

JULY 17, 2017

Banks are feeling the crunch; according to McKinsey , legacy financial institutions will see profits decline 20%–60% by 2025 if they fail to evolve digitally. Its recent launch of Marcus , an online retail bank, is a particularly promising signal.

Industry 13

Industry Short-term Planning Long-term 13

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. Every discussion on the role of IT and CIOs should start with the question: "What are the potential uses of this technology that will guarantee we stay in business?" Generating Top-Line Growth.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

MARCH 22, 2016

Branches of PNC bank that were LEED-certified generated over $3,000,000 more in consumer deposit balance and over $900,000 more in loan balance per year than those that were not LEED-certified. These practices not only cut down on waste and reduce energy costs but also improve the productivity of the business and help improve profit margins.

Company 8

Company Management CIO Energy 8

Harvard Business Review

SEPTEMBER 13, 2012

Finally, even large projects can be broken up into what a banking client of mine calls "human bites." CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

AUGUST 10, 2012

Gallup recently helped an Asia-Pacific bank chain increase the engagement of their customers and employees alike. Slideshow: Gartner-Forbes Board of Directors Study Bodes Well for IT (CIO Insight). Perhaps Beucke is right: “America’s productivity is rising on the backs of scared office workers.”. GETTING TO KNOW YOU.

Marketing 12

Marketing CIO Consensus Survey 12

Harvard Business Review

MARCH 29, 2012

A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. Even the big banks are getting social. In recent years, incumbents have fought back.

Technology 14

Technology Venture Capitalist CIO ROI 14

Harvard Business Review

FEBRUARY 1, 2011

There's a lesson in this for CIOs who are trying to make their budgets stretch ever further in these austere times. Development of small, low-cost, low-risk projects involving archived datasets can sometimes have a disproportionately high impact on the business — and on the CIO's reputation.

CIO 15

CIO How To Policies Document 15

Harvard Business Review

JUNE 18, 2013

Critical industry sectors from energy and banking to transportation and health care answer to different government agencies or regulators. A growing number of corporate boards are demanding regular updates from CISOs or CIOs on their states of readiness. Certainly, the environment is complex.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

MARCH 2, 2017

Another fixer, a banking CFO, upped her organization’s analytics capability at a time when it was losing customers to online competitors. A particular CIO might thrive in a disruptive startup culture, for instance, but sink in a larger, more complex organization. Most companies have a distinct culture.

CFO 8

CFO How To CIO Finance 8

Harvard Business Review

OCTOBER 6, 2011

If I hook in to my bank, insurer, and auto mechanic via Facebook Connect, there is. First, far deeper collaboration between CMOs and CIOs; technology and marketing are extremely interconnected in a PIDM world. Soon, a number of relevant offers come in, and I make my decision. So what does this mean for executives?

Management 9

Management CIO Reputation Class 9

Harvard Business Review

FEBRUARY 12, 2015

I’m in the middle of this enterprise-to-consumer shift at Blackboard , where we’ve had extraordinary success in the education-technology space by selling features to administrators or CIOs. Our own shift at Blackboard is only one of hundreds occurring in education, healthcare, banking, and in nearly every sector and part of life.

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

AUGUST 21, 2013

In a previous post , I described the shift in roles as ING, the Netherlands bank, moves from a traditional method of developing new systems in major steps — with design documents and functional specifications thrown over the wall — to making quick, small changes to systems (using "Agile Scrum"). IT Doesn''t Matter (to CEOs).

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

JANUARY 28, 2015

While this would seem sufficient to alert the bank to his impending trip abroad, “transaction denied” flashes across the terminal screen, leaving this longtime customer stranded, fuming, and no longer so loyal. A traveler arrives in a foreign country and attempts to use his credit card to make a purchase.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JANUARY 24, 2013

These reports — one from a company task force and a second from a review committee of the board — were overshadowed by two items announced the same day: the related news that the bank board had slashed CEO Jamie Dimon's annual compensation in half — from $23 million in 2011 to $11.5

Report 8

Report CIO Crisis Committee 8

Harvard Business Review

JULY 24, 2013

As the drive toward increased digitization continues, enterprises have to get a handle on this total digitization — and corporate CIOs have to step up to the challenge. For Commonwealth Bank of Australia, convergence involved bringing together operations and IT into a new unit, Enterprise Services (ES), headed by the CIO.

CIO 9

CIO Organization Committee CTO 9

Harvard Business Review

AUGUST 1, 2013

CIOs need to provide infrastructure at a lower cost and with more agile capability. Consider online banking where many transactions are free of charge but have a real cost to the bank. Reinventing corporate IT requires more than changing the role of CIOs and IT in a digital age. Are We Asking Too Much of Our CIOs?

CIO 9

CIO Technology Telecommunications Information Technology 9

Harvard Business Review

SEPTEMBER 15, 2016

Every single customer can trust us to encrypt all of their files with bank-grade technology before we back them up to our cloud servers. Whether you’re a CEO, CIO, CISO, or board member, you can and should make your voice heard for stronger security policies. At my company, we promise to keep valuable data private and secure.

Technology 8

Technology Globalization Software Telecommunications 8

Harvard Business Review

MAY 31, 2011

Bake that targeting into your content and your message: sell designer cola to urban moms by offering advice on the latest hipster mommy hangouts; market software to aspiring CIOs with a Twitter feed targeted at mid-level tech managers; pitch your restaurant at the after-work drinks crowd with videos that appeal to 20-something singles.

Media 14

Media Strategy Supply Chain Audience 14

Harvard Business Review

FEBRUARY 8, 2018

Unfortunately, the business outlook could change if ex-president Luiz Inácio Lula da Silva returns to office and fulfills his pledges to cancel pension reform and budget constraints.

Market Risk 9

Market Risk Marketing Supply Chain Company 9

Harvard Business Review

AUGUST 28, 2014

Throughout most of the rest of the 20 th century, a Democratic presidential hopeful could not dream of winning the party’s nomination without gaining the endorsement of the President of the AFL-CIO – who always had a key speaking role at the Democratic Convention.

CIO 9

CIO Hedge CEO Policies 9