Harvard Business Review

MARCH 3, 2015

Since the financial crisis of 2008, a major question has been how banks can restore the trust of their clients. To address this concern, banks have been hiring an increasing number of compliance officers. For example, JP Morgan has hired an additional 13,000 people in the area of compliance since 2012.

Banking 8

Banking Compliance Officer Compliance Crisis 8

Harvard Business Review

AUGUST 23, 2012

So why did one of the planet's biggest investment banks — and its 33,300 employees — hold out so long? The result is a happy medium: The intimacy and immediacy that give social media its mojo live side by side with the archiving and approval features that compliance officers demand.

Compliance 15

Compliance Media Compliance Officer Policies 15

Harvard Business Review

DECEMBER 29, 2016

But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? We assume it’s only the Ken Lays and Bernie Madoffs of the world who will cheat people. We tell ourselves that we would never do those things.

Ethics 11

Ethics Company Emotional Intelligence Short-term 11

Harvard Business Review

MAY 18, 2015

These examples make clear that companies often do not know what’s going on in their own offices, which can severely damage their reputation. The dominant response to this state of affairs has been — and still is — to appoint an ever-increasing number of compliance officers.

Compliance 8

Compliance Company Self-aware Ethics 8