Strategy Driven

MAY 20, 2019

Christopher Grey is the co-founder and COO of CapLinked , and enterprise software company offering an information control and risk mitigation platform for the sharing of confidential or sensitive documents and communications outside of the enterprise. About the Author.

Self-aware 57

Self-aware Entrepreneur COO Banking 57

Strategy Driven

JULY 10, 2019

Christopher Grey is the co-founder and COO of CapLinked , an enterprise software company offering an information control and risk mitigation platform for the sharing of confidential or sensitive documents and communications outside of the enterprise. About the Author.

Entrepreneur 67

Entrepreneur Productivity Products Long-term 67

Harvard Business Review

JANUARY 28, 2015

While this would seem sufficient to alert the bank to his impending trip abroad, “transaction denied” flashes across the terminal screen, leaving this longtime customer stranded, fuming, and no longer so loyal. The CMO and COO are the natural partners for turning this around. Develop a shared vocabulary and shared metrics.

COO 8

COO Planning Metrics Call Center 8

Steve Farber

JANUARY 6, 2017

You fascinate me, Cam,” Agnes cooed. The best Extreme Leader that I’d met in my years of doing this work was a midlevel vice president at a formidable national bank. When I first met him, Dick was running the check processing operation in the bank’s corporate facility. Chapter 23. Excuse me?”. You heard me, fascinate.

Banking 60

Banking COO Morale Learning-by-Doing 60

Ron Edmondson

OCTOBER 13, 2012

She placed the child in it and set it among the reeds by the bank of the Nile. It wasn’t the childhood Sunday school picture I had in my memory, where a sweet little baby is cooing in a basket floating behind some grass along a quiet river. Then his sister stood at a distance in order to see what would happen to him.

COO 51

COO Edmondson Banking Course 51

Marshall Goldsmith

FEBRUARY 8, 2018

Jim Kim – 12th President, the World Bank. Former Executive VP and Head of Strategy & Transformation at TMB Bank. Sean McGrath – Human Resources Vice-President World Bank Group. Former HR Director and member of executive management team at the National Irish Bank. Bernie Banks – Brigadier General.

Executive Coaching 70

Executive Coaching CEO Banking Magazine 70

Steve Farber

JANUARY 6, 2017

You fascinate me, Cam,” Agnes cooed. The best Extreme Leader that I’d met in my years of doing this work was a midlevel vice president at a formidable national bank. When I first met him, Dick was running the check processing operation in the bank’s corporate facility. Chapter 23. Excuse me?”. You heard me, fascinate.

Banking 40

Banking COO Morale Learning-by-Doing 40

Harvard Business Review

SEPTEMBER 1, 2014

He was the 21-year-old investment banking intern who died in London, August 15, 2013, after having worked 72 hours straight at Bank of America Merrill Lynch. (To When the news broke, a director at the bank commented: “We are used to working with people who are ambitious and want to over-perform.”

Organization 16

Organization Human Resources Banking Flextime 16

Harvard Business Review

JULY 17, 2017

Banks are feeling the crunch; according to McKinsey , legacy financial institutions will see profits decline 20%–60% by 2025 if they fail to evolve digitally. Its recent launch of Marcus , an online retail bank, is a particularly promising signal.

Industry 12

Industry Short-term Planning Long-term 12

Harvard Business Review

MAY 3, 2017

Zabeen Hirji, CHRO at the Royal Bank of Canada (RBC), grew up in retail banking and operations management roles before moving into HR. If you’re a business leader looking for an opportunity to have real impact on your company — and position yourself for the top job — which career path is best?

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

OCTOBER 26, 2016

Sena Aslan, the CEO of FDM Turkey, wished the drive from the Ankara airport to the bank’s largest branch were a bit longer. She had made site visits a hallmark of her short tenure at the company’s helm, because they helped her see how frontline employees were weathering the changes she’d been spearheading across the bank.

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

JULY 23, 2013

The second applies to the multiple channels a consumer might use as part of that experience — for example, for a bank these would include a website, an ATM, and the lobby of the local branch. COO Mark Fields now runs this mechanism. The weekly discussions have kept the team on the same page strategically and operationally.

P&L 8

P&L Decentralization COO Restructuring 8

Harvard Business Review

APRIL 7, 2017

The Chief Operating Officer of one of the world’s biggest banks described the environment that fostered the culture that enabled the Libor and related scandals: “It all begins with the organization’s biggest lie.” ” The COO said that as soon as budget conversations were initiated, the political games began.

Power 13

Power Chief Operating Officer Politics COO 13

Harvard Business Review

NOVEMBER 6, 2017

A bank CEO who successfully implemented a new strategy for positioning the company as environmentally responsible in a country with strong environmental values started with broad awareness sessions for all employees, so they would know what was happening, and so the company could benefit from crowdsourced ideas.

Execution 8

Execution Strategy COO CEO 8

Harvard Business Review

AUGUST 5, 2014

Those steps helped the bank drive up loan volumes, a tangible bump the CMO could point to in discussions with other leaders. Banks, for example, have a very strong correlation between consistency on key customer journeys and overall performance in customer experience. Become the organizational “glue” to deliver change. “If

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

SEPTEMBER 13, 2012

Finally, even large projects can be broken up into what a banking client of mine calls "human bites." The COO of a specialty retailer recently led his IT and operations teams in a series of facilitated workshops to determine success measures for 47 proposed initiatives.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

DECEMBER 10, 2013

One of the best ways in which he demonstrates this is with a study on equity research analysts moving between Wall Street investment banks. You would expect high portability in these situations.

How To 8

How To Banking Human Resources COO 8

Harvard Business Review

APRIL 18, 2014

He slept on someone''s floor, got rejected when he tried to open a bank account, and finally landed a temporary job that requires a 43-minute commute. Even more telling, Enderle argues, is that the executive presenting Microsoft’s data analytics offerings was COO Kevin Turner – not an engineer, but an end user.

Charisma 8

Charisma Hamel Bureaucracy Meyer 8

Harvard Business Review

AUGUST 17, 2015

Facebook COO Sheryl Sandberg and Wharton professor Adam Grant want to change that. Often one spouse keeps up the bank balance while the other focuses on keeping the home running smoothly. ” In most organizations female employees pick up after George. Instead of thanks, they get lower pay and less respect.

Taylorism 8

Taylorism Taylor Committee COO 8

Harvard Business Review

JULY 21, 2016

A regional bank wouldn’t allow sales teams to share a new marketing campaign on their personal Twitter and Facebook pages because they couldn’t officially represent the company. I hear these stories all the time.

Innovation 8

Innovation Team Compliance Retail 8

Harvard Business Review

JUNE 18, 2013

Critical industry sectors from energy and banking to transportation and health care answer to different government agencies or regulators. It''s not the responsibility of the CIO or even the CEO alone; COOs, CFOs, CROs, CPOs, and the corporate board should be equally invested in sharing active responsibility for the effort.

Cooper 8

Cooper CIO Risk Management Information Technology 8

Harvard Business Review

OCTOBER 22, 2013

Businesses, families, and individuals are ruined in shocking fashion—“150-year-old bank and pillar of Wall Street is gone in the blink of an eye”; “Major oil company loses $90 billion in market value in three months”; “Kite surfer tries his luck in a hurricane and slams into a building.” We’re reminded of them in the news every day.

CFO 8

CFO Short-term COO Pharmaceuticals 8

Harvard Business Review

APRIL 24, 2014

One way to gain respect while lowering the social cost is to follow the model Sheryl Sandberg used when she negotiated her COO role at Facebook: “I said to Mark [Zuckerberg], ‘You realize you’re hiring me to run our deal teams, so you want me to be good at this.’”

Tips 8

Tips Bottom-up COO Career 8

Harvard Business Review

FEBRUARY 28, 2018

Although she was sad to see her longtime colleague, Anne Bank, go, she was more consumed with trying to figure out who should replace her. As the COO made another well-deserved toast to Anne, Aliyah thought back to her interviews with Ed and Molly. nicholas blechman for hbr. Meeting Ed Yu. “No problem,” she said.

Case Study 10

Case Study White Paper Analysis Brand Management 10

Harvard Business Review

JANUARY 3, 2014

One consultant commented, for example, that “within the investment-banking community, it is all about platform and brand.”. He offered an example: “I recently recruited a VP Sales and Marketing from a well-known consumer technology company to be the president and COO of a small but fast-growing smart-grid consumer technology-products company.

Reputation 12

Reputation Consultative P&L Execution 12

Harvard Business Review

JUNE 25, 2014

The Mississippi-born former IBM salesman, FedEx COO, and CEO of AT&T Wireless and Netscape Communications argues that funny sayings, especially if they involve animals, stick with people in a way that PowerPoint strategy slides usually don’t. It’s become routine, to a shocking degree. These companies have effectively no capex.

Advice 8

Advice Management CAPEX Wireless 8

Harvard Business Review

OCTOBER 3, 2011

So now, in considerable distress, Adam was driving from downtown Washington to the suburban Maryland headquarters of Straus Event Specialists (SES), where he served, for all intents and purposes, as COO. After business school Adam had followed the herd into investment banking but immediately became bored by it. And — ".

Case Study 12

Case Study Hotels CEO Due Diligence 12