Harvard Business Review

JANUARY 4, 2018

The ABU was set up as a centralized profit center with ambitious targets and with direct reporting to the chief operations officer; most often, similar units are organized as cost centers with no specific targets. This setup fosters focus on high-yield projects, actionable analytics, and speed of execution. Support from the top.

Company 8

Company Chief Operating Officer Incentives Project 8

Harvard Business Review

SEPTEMBER 13, 2012

Finally, even large projects can be broken up into what a banking client of mine calls "human bites." CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

MARCH 13, 2013

Originally designed to provide labor cost arbitrage, they are now on the brink of being a source for strategic advantage. Since 2008, we've benchmarked the performance of nearly 250 operations centers working on both core operations (e.g., bank account opening, claims) and support functions (e.g.,

Offshoring 8

Offshoring Cost Benchmarking Operations 8

Harvard Business Review

JUNE 26, 2013

Only the largest of enterprises could afford the best technologies, and even for those with the largest bank accounts, IT strategies were limited to basics like CRM , ERP , or email. And given the complexities involved in building up competitive IT weaponry, businesses won by out-spending and out-resourcing their opponents. Why is this?

Supply Chain 8

Supply Chain Competitive Advantage Information Technology How To 8

Harvard Business Review

AUGUST 13, 2013

One of the reasons why I really wanted the Google CIO job was I''d had these very early indicators when I was an IT leader at an investment bank that the demographics among the users of technology had changed. Tell me a bit about how IT has changed since you came to Google, and how you see it evolving going forward.

CIO 8

CIO How To Technology Directory 8

Harvard Business Review

DECEMBER 6, 2016

Like marketing, IT is often seen as a cost center rather than revenue generator. This won’t fly in my company or my industry,” let me tell you about a conversation I had with James Weber, the Chief Marketing Officer and Executive Vice President at Comerica Bank. Now, it’s a very complementary relationship.

Marketing 8

Marketing Banking Technology System 8