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Twitter (X) Has a People Leadership Problem, Not a Branding Problem.

Modern Servant Leader

According to Yaccarino : X is the future state of unlimited interactivity – centered in audio, video, messaging, payments/banking – creating a global marketplace for ideas, goods, services, and opportunities. Forrester VP, Mike Proulx predicts X will shutter or be acquired within 12 months. Something very real needs to change.

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Morning Advantage: Obama and Romney Give Outsourcing a Bad Name

Harvard Business Review

Look for officials to wield the threat of prosecutions to force bank concessions, which in turn may lead to more resignations by top executives, says Oxford Analytica. Strategy: The First Step Towards Creating A Great Customer Experience (Forrester Blogs). Exploring the Supply Side of Fake Goods (Strategy+Business). Chief Executive).

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Morning Advantage: Obama and Romney Give Outsourcing a Bad Name

Harvard Business Review

Look for officials to wield the threat of prosecutions to force bank concessions, which in turn may lead to more resignations by top executives, says Oxford Analytica. Strategy: The First Step Towards Creating A Great Customer Experience (Forrester Blogs). Exploring the Supply Side of Fake Goods (Strategy+Business). Chief Executive).

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New Research: You're Doing Customer Experience Innovation Wrong

Harvard Business Review

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?

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Morning Advantage: The NFL's Labor Pains

Harvard Business Review

Automated Calls, Fraud and the Banks: A Mismatch Made in Hell (The Guardian). But no: the purchasing of a plane ticket to London triggers a call from the bank, as does, two months later, the act of buying a Heathrow Express fare with the same card. The European Data Protection Act (Forrester Blogs). TO CURSE, PLEASE PRESS "1".

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How Big Data Brings Marketing and Finance Together

Harvard Business Review

For example, in the credit card business, understanding the importance of deals with issuing banks is critical. While marketing might focus on maximizing card transactions, or swipes, finance understands that not all swipes are equal (depending on the deal with a given bank). It’s completely reframed the conversation.”

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Why More Executives Should Consider Becoming a CHRO

Harvard Business Review

Lucia Luce Quinn is Chief People Officer at Forrester Research. Zabeen Hirji, CHRO at the Royal Bank of Canada (RBC), grew up in retail banking and operations management roles before moving into HR. Upon arriving, she flatly refused the CEO’s offer of the CHRO role. .”

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