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Mavericks at Work: A book review by Bob Morris

First Friday Book Synopsis

Labarre Harper Paperbacks (2008) How an organization can prosper in a “hypercompetitive marketplaceā€ As William C. Mavericks at Work: Why the Most Original Minds in Business Win William C. Taylor and Polly G.

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Use Jugaad to Innovate Faster, Cheaper, Better

Harvard Business Review

For instance, YES Bank , one of India's leading private banks, has deployed a mobile payment solution that enables money transfer via cellphones without the need for a bank account. In doing so, they can pass the cost savings on to their customers.

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Beware the Analytics Bottleneck

Harvard Business Review

For example, one retail bank applied machine learning to its customer analytics and achieved a 300% uplift on sales campaigns compared to a control group. Despite this lift, the bank was experiencing relatively slow adoption in the retail channel with many branch managers still using traditional methods of relationship selling.

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Beware the Analytics Bottleneck

Harvard Business Review

For example, one retail bank applied machine learning to its customer analytics and achieved a 300% uplift on sales campaigns compared to a control group. Despite this lift, the bank was experiencing relatively slow adoption in the retail channel with many branch managers still using traditional methods of relationship selling.

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Even for Companies, the U.S. Is Split Between Haves and Have-Nots

Harvard Business Review

So although you might expect that in a hypercompetitive environment, ambitious companies would constantly wrest market share from the leading firms, the reality is quite the opposite. Companies are using this money for share buybacks, or putting it in the bank, running high (and rising) cash balances of close to 15% of GDP.

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The Authenticity Trap for Workers Who Are Not Straight, White Men

Harvard Business Review

For example, at Standard Chartered in India, one female executive drove the transformation of two bank branches in Kolkata and New Delhi into all-women branches, a move which increased net sales at these branches by an impressive 127% and 75%, respectively, from 2009 to 2010.

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We All Work at Enron Now

Harvard Business Review

Banks would fail at lending and borrowing. It's not just that in a hypercompetitive world, yesterday's competitive edges are as dull as a plastic spork. UK Uncut is self-organizing demonstrations against mobile operators and banks. People would fail at making wealth maximizing decisions. Here's Enronia's really big problem.