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Banking

Kotter

Data Can Do for Change Management What It Did for Marketing

Harvard Business Review

JULY 31, 2017

Banks and lenders have predictive analytics engines that tell the lender the probability that a customer will pay them back. The most popular managerial approach to change management is John Kotter’s eight-step model. Retailers combine data on demographics and weather to predict sales and develop merchandising plans.

Marketing

Marketing Root Cause Analysis Management Supply Chain

When "Creative Destruction" Destroys More than It Creates

Harvard Business Review

JUNE 27, 2012

A list of the top 20 banks today contains only seven that were on the list a decade ago. My colleagues and I at Bain & Company have been tracking this for forty years, and we have never seen companies losing their leadership positions as quickly as they are today. A similar pattern hold for airlines. And for telecom. And for many others.

Creativity

Creativity Long-term Kotter Cost of Capital

Data Can Do for Change Management What It Did for Marketing

When "Creative Destruction" Destroys More than It Creates

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