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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business Review

The first, Lloyds Banking Group, the largest retail and commercial bank in the UK, is currently deploying enterprise-wide RPA rollout as part of its end-to-end $4.1 Gerald Pullen, head of continuous improvement & RPA at the bank, has been tasked with improving the end-to-end process, using RPA as a key enabler for change.

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Achieving Sustained Cost Reduction

Harvard Business Review

For example Bank of America CEO Brian Moynihan recently announced plans to cut about 30,000 jobs across the company, nearly 10 percent of the work force, due to a downturn in trading and lending revenue and the continuing effects of the mortgage mess. They analyzed costs, set targets, and met with business and functional units.

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A Technique to Bridge the Gap Between Marketing and IT

Harvard Business Review

This classic breakdown between marketing and IT is being bridged at a few leading companies such as ING , the Netherlands bank. The financial crisis changed the market conditions for banks and also people''s attitudes towards banks. And nobody looked at what these incidents were doing to the bank''s customers.

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Debriefing as Continuous Improvement

Strategy Driven

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. Turn-and-burn, yank-and-bank; show me how to start the engine and get out of my way.

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The Key to Change Is Middle Management

Harvard Business Review

I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma.