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A dozen books to own and read – at least once.

Strategy Driven

Written 70 years ago, it’s still the benchmark book for attitude, goal setting, and achievement. How to Win Friends and Influence People by Dale Carnegie. A benchmark and game-changing book for me and millions ofother people in business. Here’s my list of must read books: 1. Swim with the Sharks by Harvey Mackay.

Books 56
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How to Improve the Customer Experience Throughout Their Journey

Strategy Driven

These should include text, email, and social media, depending on which your customer is most comfortable with. Younger age groups may prefer to use social media while those over 40 might prefer to call customer care. The industry you’re working in can also influence the channels you choose to use. Benchmarking and Evaluating.

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The Rebirth of the CMO

Harvard Business Review

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 10
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What can you do to get better? Follow the masters.

Strategy Driven

Influencer of millions) Principle: Honesty is the best policy. “If The Orison Swett Marden quote: “No substitute has yet been found for honesty,” is a benchmark that everyone will read and agree with – yet very few will follow. Lewyt said that having the best product is not enough. There’s five of them. Pretty cool so far, huh?

Hotels 50
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What can you do to get better? Follow the masters.

Strategy Driven

Influencer of millions) Principle: Honesty is the best policy. “If The Orison Swett Marden quote: “No substitute has yet been found for honesty,” is a benchmark that everyone will read and agree with -- yet very few will follow. Lewyt said that having the best product is not enough. There’s five of them. Pretty cool so far, huh?

Hotels 50