HR Digest

JANUARY 19, 2023

“AbbVie has been named to more than 40 Great Place to Work and Top Employer lists and is prominently recognized on “Best of” lists related to diversity, leadership, and engagement, as well as for corporate responsibility and business performance.” ” What according to you led to this achievement? We are humble.

Company 64

Company Human Resources Trends Learning-by-Doing 64

Strategy Driven

NOVEMBER 12, 2012

Written 70 years ago, it’s still the benchmark book for attitude, goal setting, and achievement. A benchmark and game-changing book for me and millions ofother people in business. Jarvis compares what Google would do to diverse industries such as hotels, restaurants, schools, and the media. Here’s my list of must read books: 1.

Books 56

Books Open-book Benchmarking Godin 56

Strategy Driven

SEPTEMBER 27, 2013

The sincere, relationship-oriented business had raised consumer expectations of the service quality and built loyalty to the website. Customer satisfaction is used by 90 percent of companies as a benchmark for success. But the customer satisfaction benchmark is confounding. What’s at play with this apparent contradiction?

Aaker 64

Aaker Short-term Marketing Benchmarking 64

Harvard Business Review

MARCH 7, 2017

By 2012, our research shows, nearly 60% of a typical B2B purchasing decision — researching solutions, ranking options, benchmarking pricing, and so on — was happening before the buyer even had a conversation with a supplier. At the same time, second guessing and post-purchase regret are on the rise, while loyalty is falling.

B2B 9

B2B Travel CIO Benchmarking 9

Harvard Business Review

AUGUST 5, 2014

This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond. Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing.

P&L 10

P&L Banking Marketing Call Center 10

Strategy Driven

JULY 1, 2011

The multiple parts of a successful company require care, attention, grooming and benchmarking. A body of pleasurable and memorable experiences from which customers will build brand loyalty. Among the truisms of antiques are: Their quality and workmanship is set by the creator, with inspiration from diverse sources. You should.

Long-term 50

Long-term Benchmarking Quality Process 50

Strategy Driven

SEPTEMBER 6, 2013

A body of pleasurable and memorable experiences from which customers will build brand loyalty. Among the truisms of antiques are: Their quality and workmanship is set by the creator, with inspiration from diverse sources. Who should be the arbitrator and benchmark? The right settings in which to showcase the product. You should.

Long-term 56

Long-term Budgeting Quality Consultative 56