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Personal Needs vs. Customer Relationships

Strategy Driven

Some compile complex Customer Relationship Management algorithms to develop and maintain these relationships. People are commonly referred to as ‘buyers,’ ‘shoppers,’ ‘payers,’ ‘non-responders,’ ‘early adopters,’ and ‘eyeballs.’

Aaker 64
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How Morale Changes as a Startup Grows

Harvard Business Review

We found that one significant driver of employee happiness is the employee’s rating of management transparency, showing a stronger correlation with company culture then factors like benefits or work-life balance. What really matters here is the employee’s perception of how transparent management is.

Morale 12
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The 4 Dimensions of Digital Trust, Charted Across 42 Countries

Harvard Business Review

Accountability is the third key factor because, as the risk of incidents increases, users need recourse options, such as legal frameworks that hold businesses and institutions accountable or identity management systems. Online users in these countries are, more typically, early adopters, often younger and enthusiastic about new technologies.

Survey 9
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25 Years Ago I Coined the Phrase ?Triple Bottom Line.? Here?s Why It?s Time to Rethink It.

Harvard Business Review

How often are management concepts subjected to recalls by the people who invented them? Management concepts, by contrast, operate in poorly regulated environments where failures are often brushed under boardroom or faculty carpets. Yet poor management systems can jeopardize lives in the air, at sea, on roads or in hospitals.

TBL 11
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Improve Decision-Making With Help From the Crowd

Harvard Business Review

Most decisions in organizations are made by escalating them up the management hierarchy — and it’s usually the highest paid person in the room’s opinion (“HIPPO”) that prevails. Consider these three examples from the frontiers of management: Funding decisions at most organizations are made by senior management or maybe an independent panel.