Social Means Freedom, for Better or for Worse
Harvard Business Review
FEBRUARY 22, 2012
Typically an in-house cost center, service is usually viewed as a necessary evil and constantly targeted for "efficiency." Over time, notable service firms built outsourcing capacity in India, Malaysia, Singapore and elsewhere to allow any firm to have a global service workforce at low cost. Model #2 is an example of that.
15 
Let's personalize your content