Strategy Driven

NOVEMBER 27, 2020

To keep the customer happy, you’ll need to consider several factors: top-notch customer service, consistency, product qualities, and much more. However, it’s never enough to sustain customer loyalty; you have to keep inspiring them with new tactics and products. A quick response will improve customer loyalty.

Customer Loyalty 71

Customer Loyalty Loyalty How To Discount 71

Strategy Driven

SEPTEMBER 29, 2023

Honesty, transparency, and fairness when dealing with employees, customers, and business partners can create a strong bond that leads to stronger relationships, increased levels of loyalty, and, in turn, improved business opportunities. Similarly, a key driver for customer loyalty is ethical practices.

Ethics 104

Ethics Customer Loyalty Short-term Long-term 104

Leading Blog

JULY 25, 2016

the customer always come first? Putting employees first may be the best way to serve the needs of the customer. Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.” Trust breeds more trustworthy behavior.”

Management 150

Management Customer Loyalty Loyalty Policies 150

Jesse Lyn Stoner Blog

FEBRUARY 9, 2015

So they request favors five minutes into a new relationship, hold “fire sales” rather than building customer loyalty, and bark orders at employees rather than leading with trust. They measure relationships by what they’ve gained rather than by what they’ve done to strengthen the bond.

Customer Loyalty 120

Customer Loyalty Loyalty Short-term Bond 120

Jesse Lyn Stoner Blog

AUGUST 12, 2013

It means using words that communicate compassion and a desire for a bond. Bell is a customer loyalty consultant, a renowned keynote speaker and trainer, and the author of several bestselling books. Communicate a commitment to kinship and partnering. This says to the protégé that you are like the protégé—not above or below.

Mentor 162

Mentor Senge Customer Loyalty Open-book 162

Chart Your Course

AUGUST 14, 2012

Here are seven steps to build customer loyalty. A Gallup survey showed a customer who is “emotionally connected” to your place of business is likely to spend 46% more money than a customer who is merely “satisfied” but not emotionally bonded. Select the right people. Set performance standards.

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

Strategy Driven

OCTOBER 8, 2012

Jeffrey, My company helps small B2B businesses plan a video strategy and develop web series and webinars to tighten their bond with their customers. Find that out and you will find out if you have a good person or not. Best Regards, Jeffrey. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Video 50

Video Objective Loyalty B2B 50