Chart Your Course

AUGUST 14, 2012

A Gallup survey showed a customer who is “emotionally connected” to your place of business is likely to spend 46% more money than a customer who is merely “satisfied” but not emotionally bonded. Set performance standards. Outline the behaviors of how employees should act, speak and respond to customer needs and requests.

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

Chris Brady

JULY 11, 2010

" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel. Light is the load of tight friendships, deep bonds, and heart-felt trust.

Travel 118

Travel Hotels Commitment Blog 118

Strategy Driven

APRIL 4, 2016

Build bonds to strengthen trust. But sadly Tunisia is now facing an unprecedented terrorist threat following three attacks in 2015 on the Bardo National Museum, on a major hotel in Sousse and on the presidential guard in Tunis. I would say overall we harnessed technology to push the country toward the future.

How To 50

How To Chief Information Officer Tourism Politics 50

Harvard Business Review

NOVEMBER 10, 2015

James Bond might be the world’s best-known spy, but nowadays even an obscure international business traveler could face similar surveillance threats from a hostile foreign intelligence service or even a business competitor. The threat is equally real in foreign hotel rooms, despite the misconception that staying in a U.S.

Travel 8

Travel Hotels Business Intelligence Franchising 8

Harvard Business Review

JANUARY 25, 2011

The WEF is remarkably good at making substantive matches among parties with similar interests in industry or thematic sessions, but the shortage of time, naturally shared professional focus, and the social bonds of prior events often lead people to have their own WEF experiences that can be rather different from others'. It is cold here.

Hotels 14

Hotels Wilde Entrepreneur Bond 14

Strategy Driven

OCTOBER 31, 2023

Diversify your holdings across stocks, bonds, mutual funds, real estate, and other alternatives to reduce your risk exposure to any single asset class. Many retailers, grocery stores, restaurants, hotels, transportation providers, and entertainment venues offer special senior discounts, usually starting between the ages of 55 and 65.

Tips 106

Tips Discount Budgeting Real Estate 106

Harvard Business Review

JANUARY 10, 2017

Next, you’ll want to balance your bonding and bridging capital. When my planned housing fell through one year, all the downtown hotels were booked, and I was forced to stay at a terrifying motel off the highway with a cracked window on my ground-level unit.

Conference 8

Conference How To Bond Hotels 8

Harvard Business Review

MAY 1, 2013

Years ago, when I worked at Holt, Rhinehart & Winston Educational and Professional Publishing , my female superior and I attended a national teacher''s conference in San Antonio, and were forced to share a hotel room because of a late booking. What could have been a profoundly awkward experience — my boss! in her pajamas !

Hotels 9

Hotels Conference Policies Travel 9

Harvard Business Review

JANUARY 31, 2017

Since their founding less than a decade ago, Uber and Airbnb have wrangled with regulators, challenged the taxi and hotel industries, earned extraordinary valuations from venture capital investors — and fundamentally transformed the way people think about urban transportation and travel. These companies had to do something.

CEO 8

CEO Hotels Venture Capitalist Storytelling 8

Harvard Business Review

NOVEMBER 19, 2012

Moreover, "many directors have seemed to regard their job as a kind of high-stress operational joy ride," involving unmarked planes, cigars, and exotic locales — sort of like a real-life Bond movie with worse suits and lamer cars. Time for a new kind of leader, he says.

White Paper 8

White Paper Wilde Hotels Bureaucracy 8

Harvard Business Review

JUNE 5, 2012

A few years ago, DisneyWorld executives were wondering what most captured the attention of toddlers and infants at their theme park and hotels in Orlando, Florida. It is impossible to communicate, much less bond, with someone who can't or won't focus on you.

Objective 22

Objective Hotels Self-aware Bond 22

Harvard Business Review

NOVEMBER 11, 2015

I found myself walking back to my hotel in the company of leading management thinker Charles Handy, and our ensuing discussion covered topics as diverse as family business succession in China, education in Singapore, the African Leadership Academy, and populism in Latin America.

Travel 8

Travel Drucker Hotels Mintzberg 8

Harvard Business Review

MAY 16, 2016

Build bonds to strengthen trust. But sadly, Tunisia is now facing an unprecedented terrorist threat following three attacks in 2015 on the Bardo National Museum, on a major hotel in Sousse, and on the presidential guard in Tunis. I would say overall, we harnessed technology to push the country toward the future.

Politics 10

Politics Chief Information Officer Tourism Environment 10

Harvard Business Review

FEBRUARY 10, 2014

As the cast of characters in an organization or program grows, coordinating all those people and sustaining healthy social bonds among becomes more difficult. Cut cognitive overload, but embrace necessary organizational complexity.

Case Study 10

Case Study Pharmaceuticals Airlines Hotels 10

Harvard Business Review

JUNE 17, 2015

By shifting the customer into a more calculated and methodical mind-set, algorithm-based marketing minimizes opportunities for forming emotional bonds and limits the range of customer actions — to the marketer’s detriment. How should marketers solve these problems?

Marketing 8

Marketing Banking Merchandising Brand 8

Harvard Business Review

OCTOBER 30, 2014

When a guest has entered one of their hotels or casinos and interacted with it (through use of their loyalty card, or increasingly, based on beacons and similar technology throughout our properties), a host (the person responsible for helping and serving customers) will be alerted on their Blackberry or iPhone.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

JUNE 20, 2014

Make the CMO the “bonding agent” that connects the organization. The marketing team at Starwood Hotels & Resorts Group also offers a good example of cross-functional cooperation in action. Regis to Sheraton Four Points) and touch points, from the concierge stationed in the hotel lobby to social media.

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

MAY 21, 2018

For instance, one study found that hotel guests who learned that most other guests had reused their towels were 26% more likely to do so than guests who were only exposed to a general message about the value of protecting the environment.

Hotels 15

Hotels Participative Follow-up Cost 15

Harvard Business Review

SEPTEMBER 11, 2018

One sales and marketing executive I know told me how he was flown to London with 20 of his colleagues, put up in a pricey hotel, and then trained to do the haka, a traditional war dance, by a group of Maori tribe members from New Zealand. Events like these may get people to feel closer for a little while; shared emotions can bond people.

Team Building 15

Team Building Team Bond Commitment 15

Harvard Business Review

NOVEMBER 20, 2017

Think of strategy as a portfolio of options, not bonds. The traditional plan-then-do model treats the value of any strategy like a bond. Successful promotions (free hotel rooms, subsidized flights, comped meals) bring new customers to the casino, and the profits generated by the games they play offset the cost of the promotion.

Execution 8

Execution Strategy Contingency Plans Company 8

Harvard Business Review

DECEMBER 8, 2011

Consumers today are trying and bonding with brands through design touch points and their experiences, not through advertising alone. It's the Tata group retaining every single employee and hotel contractor after the 2008 Mumbai attacks while the Taj Mahal Palace hotel was being rebuilt.

Brand 15

Brand Hotels Reputation Franchising 15

Harvard Business Review

DECEMBER 8, 2016

The project—Park 007—was a James Bond–themed amusement park with artificial ski slopes, cliffs for bungee jumping, roller-coaster rides, indoor water sports, casinos, cinemas, and two five-star hotels. .” Just after Vera had joined Contect’s board, the company had been hit by a huge scandal.

Case Study 8

Case Study Decentralization CFO Construction 8

Harvard Business Review

JANUARY 28, 2016

Currently, impact can mean anything from venture investments in new health technologies to microfinance loans in Peru; from affordable housing in the US to renewable energy in India; from social impact bonds to private equity funds that create jobs.

Class 8

Class Microfinance Supply Chain Education 8

Strategy Driven

FEBRUARY 11, 2016

For instance, airlines offering free first class upgrades or hotels upgrading size of the room for elite travelers often creates an allegiance that trumps price point. Instead, focus on crowdfunding and non-traditional lenders such as Bond Street, Kabbage and Deal Struck. This principle can be applied in every business.

Entrepreneur 50

Entrepreneur Loyalty Airlines Advertising 50