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Gratitude is a leadership mission

Skip Prichard

Make gratitude our mission As Thanksgiving week unfolds, let’s pivot our thoughts to a powerful but often overlooked aspect of leadership: gratitude. Gratitude is the currency of excellence in leadership Gratitude Fosters Growth Leaders who express gratitude encourage their teams to reach higher. It can deepen team bonds.

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Great Customer Service is Not Grumpy, Grouchy or Gross | Navigator Newsletter #173

Chart Your Course

A Gallup survey showed a customer who is “emotionally connected” to your place of business is likely to spend 46% more money than a customer who is merely “satisfied” but not emotionally bonded. Set performance standards. Outline the behaviors of how employees should act, speak and respond to customer needs and requests.

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CMI Highlights – 20 September

Chartered Management Institute

This week, CMI’s CEO, Ann Francke OBE, appeared on Isabel Berwick ’s Working It podcast to discuss why management and leadership is not taken as seriously in Britain as in other cultures. Understanding the basics of data science will help you and your team to make more robust, informed decisions – a vital leadership skill.

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Change on the Run: Surviving Workplace Uncertainty

Leading Blog

Being indebted to someone provides an opportunity to support them, which creates a bond of trustworthiness. You can find his podcast, Change on the Run, blog, and monthly newsletter at changewithconfidence.com. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *.

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Three Things Every Leadership Offsite Needs - Next Level Blog

Next Level Blog

In twenty plus years of management work and leadership coaching, I’ve been in the room for a few really great offsites and a lot of really awful ones. Here, in my humble opinion, are three things that every leadership offsite agenda has to have: Context: You absolutely have to answer the question, “Why are we here and why does it matter?”

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Leading From Within: Shifting Ego, Ceding Control, and Rising Empathy

Great Leadership By Dan

Guest post from Sophie Wade: Leadership is in the midst of a major makeover. Another factor relates to the fundamental essence of the employer-employee relationship that is evolving as empathy becomes a key characteristic of new leadership. The consequence is a more flexible and fluid concept of leadership.

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Leadership Lessons from a Three Ring Circus

Next Level Blog

  In the meantime, here are some of the leadership lessons Feld has learned that stuck with me: Know Yourself:  Feld learned the circus by traveling around the world with his father searching for acts.    Feld notes that through Act Night the cast forms bonds of mutual respect that carry them through the tour.