Great Customer Service is Not Grumpy, Grouchy or Gross | Navigator Newsletter #173
Chart Your Course
AUGUST 14, 2012
A Gallup survey showed a customer who is “emotionally connected” to your place of business is likely to spend 46% more money than a customer who is merely “satisfied” but not emotionally bonded. Set performance standards. Outline the behaviors of how employees should act, speak and respond to customer needs and requests.
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