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Great Customer Service is Not Grumpy, Grouchy or Gross | Navigator Newsletter #173

Chart Your Course

A Gallup survey showed a customer who is “emotionally connected” to your place of business is likely to spend 46% more money than a customer who is merely “satisfied” but not emotionally bonded. Set performance standards. Outline the behaviors of how employees should act, speak and respond to customer needs and requests.

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Gratitude is a leadership mission

Skip Prichard

Use company-wide meetings or newsletters to highlight individual or team successes. It can deepen team bonds. Public Acknowledgment. Public recognition can be incredibly motivating. Gratitude Roundtable. Dedicate a few minutes in meetings for team members to share what they are thankful for, whether work-related or personal.

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CMI Highlights – 20 September

Chartered Management Institute

This week we spoke to several data experts to get their insights on what you need to become a more effective, data-driven manager: How to think like a data scientist Richard Bond CMgr MCMI explains how interrogating your data will lead to better decisions Can AI take on the role of decision-makers? CMI members always see more.

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Change on the Run: Surviving Workplace Uncertainty

Leading Blog

Being indebted to someone provides an opportunity to support them, which creates a bond of trustworthiness. You can find his podcast, Change on the Run, blog, and monthly newsletter at changewithconfidence.com. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *.

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Why Connection is a Matter of Life and Death

Michael Lee Stallard

Second is social integration, which means how much you interact with people as you move through your day, including weak bonds. Consider sending this link to friends and family members so they will benefit from our free e-book and encourage them to sign up for the Connection Culture newsletter with more practical tips.

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Markets: Understand the Present to Forecast the Future (Part 2)

Coaching Tip

Let's give them not only the Elliott Wave Theorist and what I'm talking about socionoimcally and in the markets, but let's also give them your commentary in terms of stocks, bonds and everything else.'

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Nine Top Tips for Building an Outstanding Website

Strategy Driven

High-quality images, videos, and illustrations grab users’ attention and foster an emotional bond with your brand. Integrate Engaging Visual Content A vital part of creating a unique website is including captivating visuals that connect with your audience.

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