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Do Your Business Process Metrics Measure Up?

Strategy Driven

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. These should be results that provide value to the customer. Want to learn more about BPM metrics? FREE COPY of a StrategyDriven Expert Contributor book †.

Metrics 52
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Macro Maps Help You Align Processes and Strategy

Strategy Driven

Shelley Sweet, the Founder and President of I 4 Process , and author of The BPI Blueprint , is a highly respected BPM Practitioner. Her programs are based on a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements, and builds leaders and employees who sustain operational excellence.

Process 57
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Five Coaching Tips to Help Business Process Management Leaders Succeed

Strategy Driven

When organizations want to build a process culture, they need to identify leaders for each process improvement effort—namely an Executive Sponsor, Process Owner, Project Lead and Business Process Management (BPM) Team Facilitator. Remember that the Executive Sponsor and Process Owner may be new to these BPM roles.

BPM 56
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5 Early Warning Signals for a BPI Project

Strategy Driven

Let’s look at the stages of the BPM Methodology and identify early warning signals and then suggest some countermeasures that are helpful to get things righted again. This graphic shows the four stages of the BPM Methodology and the detailed phases of stage 2, the Business Process Improvement Project. Book value is not guaranteed.

Project 57