Avoid the Improvement Hype Cycle
Harvard Business Review
MARCH 23, 2011
Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). To understand the strengths and weaknesses of different process religions, develop a network of people with experience in each one. Organizations are overrun with improvement initiatives, from infrastructure overhauls to sales programs.