Avoid the Improvement Hype Cycle
Harvard Business Review
MARCH 23, 2011
An executive decides on a different and better way to do things, and prepares a sales pitch that goes something like this: First: "We need to change. To show how different it is, we have special words to describe them such as " Master Black Belt ," " DMAIC ," " Kaizen ," " A3 ," and " SIPOC.". Here's this new approach.
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