Avoid the Improvement Hype Cycle
Harvard Business Review
MARCH 23, 2011
The result: Employees get confused and cynical (senior management's "flavor of the month"). Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). Organizations are overrun with improvement initiatives, from infrastructure overhauls to sales programs.