BPM should focus on people, not technology

Chartered Management Institute

The breadth and variety of BPM tools has never been greater, yet the increasing availability of tools has not increased the success of BPM projects. The biggest barrier to BPM success is so often human related.

BPM 83

Adventure Team Challenge 2011


Sue, who has no short-term memory, is one of the most positive people I have ever met. She didn’t have much short-term memory, so I considered ways to access her long-term memory, which she had in abundance.

Team 116