How Successful Leaders Use Culture To Influence Behaviour

Tanveer Naseer

The authors of the year’s three best business books on culture, one of which is a novel, explore the elusive subject from widely divergent perspectives, but all end up confirming that it is the single most powerful influence on how people behave in organizations.

How to Influence Change When Employees are Represented by a Union

Change Starts Here

From a management perspective, they are often seen as increasing expenses, adding bureaucracy, and stifling improvements – not great conditions for implementing change. Influence

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Influencing Creativity and Innovation


So what is your role in influencing creativity and innovation in others? Moderate bureaucracy: If innovation becomes difficult because of bureaucratic barriers, employees will stop trying.

In Case You Missed It: From Workplace Communication to a Leader’s Influence – Best Posts of the Week


10 Rules for Influencers By: Mark Fidelman via Forbes I know you, but you may not know me. It’s ubiquitous with bureaucracy. Welcome to my weekly round-up of top leadership and communication blog posts.

Six Ways to Innovate in Rigid Organizations

Leadership Freak

But, many are mired in systems and bureaucracy. Change Culture Influence Leading Marks of leaders Passion Growth Leadership Development organizational success The future rides on a horse called innovation. Organizations that can’t innovate stagnate. Some organizations have innovation in their blood. It’s easier to begin innovating within rigid cultures than it is to change them. Think skunkworks. Systematize innovation in organizations driven by systems.

What We Learned About Bureaucracy from 7,000 HBR Readers

Harvard Business Review

We recently asked members of the HBR community to gauge the extent of “bureaucratic sclerosis” within their organization using our Bureaucracy Mass Index (BMI) tool. Here are our initial takeaways: The blight of bureaucracy seems inescapable. On our scale, a score of 60 represents a moderate degree of bureaucratic drag, while anything less than 40 indicates a relative absence of bureaucracy. Bureaucracy is growing not shrinking. Bureaucracy is a time trap.

126: Holacracy – An Agile Management System for a Rapidly Changing World | with Brian Robertson

Engaging Leader

On Engaging Leader, we’ve often discussed how 21st-century teams require going beyond traditional command-and-control leadership (which I call Influence 2.0) to a more interactive mode that I call “engagership” or Influence 3.0. One crucial principle of Influence 3.0

Work Like a Consultant

Lead Change Blog

They cut through bureaucracy with a strong fervor for outcomes. Likewise, those who spend their energy thinking about image and influence also fail. With over 35 years under my belt as an independent consultant, I’ve learned much about how to make life work and make work come alive.

3 Ways to Make Power a Good Thing

Lead Change Blog

We want less ego, less sacrificing principles in pursuit of profits, and less bureaucracy. People assess, not kindness or respect, but influence and visual attention to identify powerful, dominant leaders. I like to ask workshop participants where they got their power. Some say from their jobs; others say from within themselves. Most people, however, say they don’t have any power, nor do they want any. Their point of view is understandable.

Power 252

4 Ways to Promote Productivity

Lead Change Blog

defined leadership as “the process of influencing people to direct their efforts towards the achievement of group goals.” An organization with a lot of bureaucracies tends to have a slow communication process which is ineffective at most times. In any organization, employees are known to be the backbone and great determiners of the success or failure of the organization.

Building Relationships Across Cultures In Today’s World

Tanveer Naseer

Developing these networks—and the influence that they afford—is critical to success. In many parts of the Arab World, for example, there is the concept of Wasta ; a term which refers to the ability to use one’s connections and/or influence to get things done.

Deming on Management: Appreciation for a System

Deming Institute

Circle of Influence. Beating the System: Using Creativity to Outsmart Bureaucracies by Russell L. Guest post by John Hunter , author of the Curious Cat Management Improvement Blog (since 2004). This is the fourth post in our “Deming on Management” series.

10 New Truths Great Leaders Know That Most People Don’t

Lead from Within

Those who seek power and love bureaucracy will find it harder to survive as organizations become flatter, which puts more accountability in the hands of each employee and even clients. If you are to lead you need to set yourself apart, and sharing information is a proven way to increase your sphere of influence. The ability to create influence is a significant form of leadership, and it is available to all.

Stop Numerator Thinking: Innovating Your Service Experience

Lead Change Blog

Unlocking the keys to numerator thinking can lead to increasing influence and worth among the units you serve. While they are respectful and inclusive, they know bureaucracy is the enemy of excellence and the impediment to efficiency.

Book Notes: It Worked for Me

RapidStart Leadership

Today we’ll talk about why having problems can be good, and how you can handle them in a way that will significantly strengthen your ability to influence and lead others. [In Trust, respect, positive reinforcement, and personal connection are the foundations of influence and leadership.

Books 168

How U2’s Extraordinary Team Culture Helps the Band Thrive

Michael Lee Stallard

In this culture, most people feel controlled by one of more of the following: autocratic leaders, micro-management, too many rules and/or bureaucracy. This week U2 releases its 14th studio album, “Songs of Experience.” The band has had a phenomenal run since it came together in the mid-1970s.

Team 256

How to Avoid Starting a Turf War When Implementing Change

Change Starts Here

Sometimes, the change takes place in another department and you’re influencing from the outside. Reframe your participation as extra support for them, not additional bureaucracy for them to deal with. As a change agent, your role can be seen as meddling in another person’s area.

The Big Picture of Business – How Business Advice Turns Into Company Strategy

Strategy Driven

Appointed agency heads in a government bureaucracy. Caretakers of corporate bureaucracies, departmental supervisors, short-term clients, referral sources for business development and those who dangle carrots under people’s noses.

2 Kinds of Workplaces. 1 of Paranoia 1 of Trust

Mike Cardus

Paranoiagenic – process heavily influenced by anxiety or fear. Excessive bureaucracy and top heavy management structure (too many levels within the organization). Philogenic – process heavily influenced by trust and acceptance.

Trust Attracting vs. Trust Repelling Workplaces

Mike Cardus

Process heavily influenced by trust and acceptance. Process heavily influenced by anxiety or fear. Excessive bureaucracy and top heavy management structure (too many levels within the organization).

What a Leader Can Learn From 20 Cents Postage Due

Kevin Eikenberry

Aside from a couple of Office Space references it drives home that there is such a thing as diminishing returns on bureaucracy.

USP 231

Retain Your Top Performers

Marshall Goldsmith

The rise in the influence of the knowledge worker. . In addition to reducing bureaucracy, high-performing, high-tech companies provide freedom in dress codes, scheduled hours, and lifestyle choices. Traditional compensation plans must be challenged, needless bureaucracy eliminated, and intrapreneurial opportunities provided.

Why Special Ops Stopped Relying So Much on Top-Down Leadership

Harvard Business Review

His influence can be found in everything from factory floors to Fortune 500 org-charts. InfluenceWhen Fredrick Winslow Taylor designed the world’s first modern assembly line and forever changed industry, persuasion was the last thing on his mind.

Assessment: Do You Know How Bureaucratic Your Organization Is?

Harvard Business Review

By our estimates, an excess of bureaucracy costs the U.S. When you look at all 32 countries in the OECD, the cost of excess bureaucracy rises to nearly $9 trillion. Yet while the incentives for dismantling bureaucracy are substantial, so are the hurdles. Bureaucracy is ubiquitous, familiar, and deeply entrenched. For most managers, bureaucracy is not merely the “safe” choice; it’s the only choice. We call it BMI, or bureaucracy mass index.

Managerial-Leadership is a Social Exchange Relationship

Mike Cardus

Jaques work has influenced many of my articles like: 5 Levers of Employee Engagement. Reading Elliott Jaques ‘A General Theory of Bureaucracy’ on pages 294-295 he sums up the organization requirement of what make teams and managers work, I have to share it. “

Measurement Culture & Five Common Traits of High-Performing Organizations

Strategy Driven

Employees are not present to serve management or reinforce bureaucracy. Practitioners often view their role as one who influences an individual, group, or organization toward desired change.

To Win People Over, Speak to Their Wants and Needs

Harvard Business Review

But it’s essential to exercising influence. You need influence to succeed. But it led to an even larger shift in IBM’s culture, transforming the company from an inwardly focused bureaucracy to a market-driven innovator. Emotional intelligence Influence Communication

Film 17

Trust, Management, Complexity, Organization Development and Team Building…Charts

Mike Cardus

Process heavily influenced by trust and acceptance. Process heavily influenced by anxiety or fear. Excessive bureaucracy and top heavy management structure (too many levels within the organization).

The Revolution Will Be Managed

Harvard Business Review

The group also focused on specific pillars upon which the regime’s power rested —such as the media, bureaucracy, police, and military— to target their efforts. Influence

Top Reasons Cultural Transformations Fail

The Practical Leader

” “Culture is most strongly influenced by the behavior of the people at the top — if their behavior is not in line with the new culture, it will never succeed.”

An Interview with Peak Performance Expert David Silverman

HR Digest

While the military is arguably the biggest bureaucracy, the Special Operations Forces’ success hinge on their ability to make and execute decisions in real-time. The HR Digest: Who had the most significant influence on shaping you as a leader? Former Navy SEAL, David Silverman discusses the role of establishing a shared sense of purpose in non-executive teams. Picking the right approach to leadership gets the most attention, but execution may be just as big a problem.

Our Dell Dance to the ‘Bureaucratic Boogie’ Highlights a Common Service Breakdown

The Practical Leader

I just got off the phone from a painful hour of experiencing Dell’s inward focused bureaucracy as Gary, our IT support guy, and I purchased a notebook computer for Heather. The CLEMMER Group has been purchasing our computer equipment from Dell since we began in 1994.

Reflections on Dr. Deming’s Hospital Notes – What Has Changed Since 1990?

Deming Institute

This also includes managers and leaders who are so consumed with fire fighting and bureaucracy that they are not able to spend time helping improve the system. Related: Quality Improvement in Maternity Services, How Deming Can Help – Healthcare, Paradigm Shifts and the Influence of W.E.

If Greece Embraces Uncertainty, Innovation Will Follow

Harvard Business Review

Many politicians and commentators mention two critical factors in accomplishing this: increasing innovative capacity and reducing bureaucracy. Both are important, but they are far more difficult to achieve than many understand because they are, to a significant extent, influenced by culture.

Getting Culture Right

You're Not the Boss of Me

How might you influence change in that direction? Do they tell stories about overcoming obstacles or being crushed by the bureaucracy? You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Celebrate Good Times…Come On!

Distraction…A Challenge to Good Leadership

You're Not the Boss of Me

I don’t mean to pick on quality circles per se, but these things have a way of taking on lives of their own and before you know it, your goals are going one way and the people who are meant to achieve them are bound up in processes that get lost in bureaucracy, and administration.

What Africa’s Leaders Have Learned About Facing Huge Challenges

Harvard Business Review

Liberia is also a standout—averaging over 8% GDP growth in the past five years, and over 10% in the past year in spite of the crippling influence of Ebola in the region. There is a sea change going on in African leadership.

What to Do About Mediocrity on Your Team

Harvard Business Review

In fact, I’ve even seen examples of government bureaucracies in tragically broken countries that dramatically turned around their performance in a matter of months. Use concrete measures as influence. Ellen Johnson-Sirleaf, the president of Liberia, dramatically boosted the efficacy of her massive government bureaucracy when she published meaningful, measurable goals because now there was a context within which to hold public servants accountable.

The 4 Types of Organizational Politics

Harvard Business Review

Streiff’s drive to speed up decision-making, overcome bureaucracy, and deliver rapid execution, exposed historic and deep divisions between executives at the consortium. According to McGill’s Henry Mintzberg , it’s just another influencing process along with norms, formal authority and expertise. Organizational politics refers to a variety of activities associated with the use of influence tactics to improve personal or organizational interests.

White People Do Good Things for One Another, and That’s Bad for Hiring

Harvard Business Review

Which brings me to take an unpopular stand: Up with bureaucracy. I don’t mean the kind of bureaucracy that drives people crazy. At some point in your career, you were probably turned down for a job at a new organization in favor of an “internal” candidate.

Capitalism’s Future Is Already Here

Harvard Business Review

Enabled firms to create huge ecosystems of suppliers and customers that could achieve enormous scale without the sclerosis of big hierarchical bureaucracy. It’s a world of command and control, focused on making money through economies of scale and comprising big hierarchical bureaucracies that push out products and services and get customers to buy them with sales campaigns and advertising.

To Reduce Complexity in Your Company, Start with Pen and Paper

Harvard Business Review

Convinced that they have a sustainable competitive advantage (always a risky way to think about your business), executives allow bureaucracy to take over and decision-making to become sclerotic. Eliminate bureaucracy.

Deregulation Won’t Boost Entrepreneurship

Harvard Business Review

The most commonly cited ways to do this include making it easier to file the paperwork to start a business, and reducing the amount of administrative bureaucracy and restrictions that entrepreneurs encounter. San Francisco requires entrepreneurs to submit to more bureaucracy than almost any other city. Only 2% of the entrepreneurs in our study reported that the quality of the business regulations in their cities influenced their decisions.