Improve customer service: Eliminate bureaucracy!

Bernd Geropp

Avoid Bureaucracy! I hate bureaucracy. I fall into a sense of helplessness when I think about bureaucracies. This behavior is counter productive and I should be bigger than this as an adult. Photo: ginasanders/ Resource:

4 Ways to Promote Productivity

Lead Change Blog

Below are some of the aspects that demonstrate how good leadership can promote productivity in the organization: Goals. A motivated employee is a very productive employee, and this inclusion is one of the ways to boost their morale. An organization with a lot of bureaucracies tends to have a slow communication process which is ineffective at most times. Embrace the present and always strive for better work environment and productivity.

6 Silent Productivity and Profitability Pitfalls, part 6 of 7

Strategy Driven

Thanks to the bureaucracy and lack of listening that exists in most companies today, we have created working environments that stifle the creativity, original thought, and innovation that make our human capital so valuable. Ironically, this only kills productivity in the long run.

Five Leadership Lessons: Think Like Amazon

Leading Blog

Process versus Bureaucracy. Well-defined processes help prevent bureaucracy or expose it if it exists.” But avoiding bureaucracy is essential. Bureaucracy is process run amok.” Bureaucracy lets underperformers hide, and that’s why they like it.”

11 Proven Ways to Turn Your Culture into a Culture of Innovation

Herbalife is a 38-year-old company that has suffered from silos, micromanagement, excessive processes, and bureaucracy for quite some. can ask questions about anything – the business, new product offerings, and so on. Whether it’s a new product idea or streamlined process, showcase the.

6 Silent Productivity and Profitability Pitfalls, part 4 of 7

Strategy Driven

To most people, bureaucracy is a bad word, synonymous with ‘red tape’ and wasted time. They not only kill productivity and profitability, they also kill the generative moods of ambition, confidence, and trust that are essential to building consistent competitive advantage.

Bureaucracy Must Die

Harvard Business Review

We argued that a business should be seen as a portfolio of “core competencies” as well as a portfolio of products. This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. It is the unchallenged tenets of bureaucracy that disable our organizations—that make them inertial, incremental and uninspiring.

Bureaucracy Can Drain Your Company’s Energy. Agile Can Restore It.

Harvard Business Review

Believe it or not, bureaucracy was once a progressive innovation. The German sociologist Max Weber famously praised bureaucracy’s rationality and efficiencies. Use agile to free yourself and your teams from those iron cages of bureaucracy, then turn to releasing everyone else.

14 Ideas for Busting Bureaucracy

Harvard Business Review

Everybody hates it, but so much of life is ruled by it: bureaucracy. That's why we launched the Beyond Bureaucracy Challenge. Here is the complete list of Beyond Bureaucracy Challenge finalists (in alphabetical order): WeOrg: The Freedom to Choose. From Bureaucratic, Divided, Passive and Exhausted to Productive, Creative, Autonomous, and Happy. Cutting through Big Blue Tape: Using Collective Passion to Scissor Bureaucracy at IBM.

Top-Down Solutions Like Holacracy Won’t Fix Bureaucracy

Harvard Business Review

For all its enemies, bureaucracy is amazingly resilient. That makes bureaucracy the organizational equivalent of kudzu, the invasive, herbicide-resistant vine that has overrun thousands of acres of woodland in the American south. Why is bureaucracy so difficult to eradicate?

When Bureaucracy Is Actually Helpful, According to Research

Harvard Business Review

Bureaucracy” has become a catchall term for the many ways in which organizations squander workers’ potential. Employees perceive bureaucracy to be an immovable beast, blocking their path toward efficient, satisfying work lives. In our research, originally published in Administrative Science Quarterly , we compared two contrasting production settings: film sets and a semiconductor equipment manufacturing firm. william bout/unsplash.

What We Learned About Bureaucracy from 7,000 HBR Readers

Harvard Business Review

We recently asked members of the HBR community to gauge the extent of “bureaucratic sclerosis” within their organization using our Bureaucracy Mass Index (BMI) tool. Here are our initial takeaways: The blight of bureaucracy seems inescapable. On our scale, a score of 60 represents a moderate degree of bureaucratic drag, while anything less than 40 indicates a relative absence of bureaucracy. Bureaucracy is growing not shrinking. Bureaucracy is a time trap.

How to Stop People Who Bog Things Down with Bureaucracy

Harvard Business Review

Our research on the founder’s mentality suggests that energy vampires and the bureaucracies that spawn them are among the main reasons why many companies lose speed and their sense of mission as they grow. And I asked the room: ‘How many of you are excited by this set of products?’

What It Takes to Innovate Within a Corporate Bureaucracy

Harvard Business Review

It was a problem regardless of brand, formula, or product — until Atis set her sights on solving it once and for all. Windham built an entire ad-hoc team at Stanley Black and Decker — product planners, executives, and engineers. Product development Digital Article

Bureaucracy Is Keeping Health Care from Getting Better

Harvard Business Review

In a recent article , Gary Hamel and Michele Zanini detail the toll that growing bureaucracy is taking across industries. Many of those working in the consolidating health care industry will immediately validate several of the authors’ key findings, including: Bureaucracy is growing, not shrinking. Hamel and Zanini declare that there is “no map to disassembling bureaucracy.” Kelvin Murray/Getty Images.

Who's Moving Their Company Beyond Bureaucracy?

Harvard Business Review

We are delighted to announce the winners of the Beyond Bureaucracy Challenge , the second leg of the HBR/McKinsey M-Prize for Management Innovation. We asked some big questions in our quest to bust bureaucracy: What does it mean to build an organization in which everyone is aligned and inspired by a deeply-felt sense of purpose? Cutting the Cord: Vodafone UK's Revolutionary Approach to Mobility, Flexibility & Productivity.

How I Led Change in the U.S. State Department Bureaucracy

Harvard Business Review

Department of State is a seriously big bureaucracy. My experience as a digital leader in the Obama administration confirmed my optimism that change can come to large bureaucracies. In government, we want to see demonstrably better service delivery, increased productivity and efficiency, and improved employee morale. Leading change in any large organization is hard, and the U.S. Until early November, I helped lead a relatively small (400-person) bureau within it.

The Paradox of Workplace Productivity

Harvard Business Review

At its most basic, productivity is the amount of value produced divided by the amount of cost (or time) required to do so. It’s tempting to conclude that, if individuals are able to perform their work much better and faster, overall productivity must be soaring.

Great Companies Obsess Over Productivity, Not Efficiency

Harvard Business Review

Business leaders often think of “efficiency” and “productivity” as synonyms, two sides of the same coin. When it comes to strategy, however, efficiency and productivity are very different. At a time when so many companies are starved for growth, senior leaders must bring a productivity mindset to their business and remove organizational obstacles to workforce productivity. Productivity is about doing more with the same.

Lead, Don’t Manage, Knowledge Workers

Great Leadership By Dan

Too many policies born of bureaucracy are an enemy to creativity, so the more unnecessary distractions a company can remove from its employees, the freer they will be to contribute more creative ways.

Dysfunctional Products Come from Dysfunctional Organizations

Harvard Business Review

Producing great products isn’t just about creativity and execution. Eli presented her work to executives and product owners in a two hour meeting. ” The company had layers of bureaucracy and management, siloed functions, and a culture of friction and defensiveness.

Finding Your Flywheel

Leading Blog

So, in the case of Giro, by creating a great bike helmet that elite athletes want to wear, it naturally inspires weekend warriors to wear it, which in turn attracts mainstream customers, which builds brand power and allows you the resources to invent more great products.

Unlocking Creativity: Are These Creativity-Inhibiting Mindsets Holding You Back?

Leading Blog

In struggling to generate a sufficient number of creative ideas, we typically blame the number of creative individuals in our organization or hierarchy and bureaucracy.

Leading Views: Good Poker Players Know When to Fold

Leading Blog

In Adhocracy , Robert Waterman notes that “Bureaucracy gets us through the day; it deals efficiently with everyday problems. In stud poker, as in product development or any other ad hoc work, you don’t know whether you have a winner until the last card has been played.

A Simple Workaround to Overcome the Bureaucratic Mindset

Tanveer Naseer

When it comes to internal roadblocks or organizational obstacles, more often than not the culprit behind these problems is an organization’s own bureaucracy. Corporate bureaucracy and its close cousin, business process, often snag their own staffs in an impossible tangle of rules and regulations. As if that weren’t bad enough, an entirely separate compliance monitoring bureaucracy spent huge amounts of time and money enforcing those non-existent regulations.

Robert Gates on the Essentials of Leading Change

Leading Blog

Only a committed leader can keep an organization—a bureaucracy—on its toes, continuously adapting, innovating, improving.” Gates recognizes that we need leaders at all levels in an organization that are able to mobilize the willing and bring about productive change.

Does Your Customer Feel Like a Commodity?

Let's Grow Leaders

Once your product becomes a commodity, you’re hosed. Most companies get this and take deliberate steps to differentiate their products. They Know More About Your Product or Policies Than the Person Who Answers Your Phone.

The 5 Best Bargains in Business

In the CEO Afterlife

If you think I’m going to list of a bunch of product bargains or discount sales, think again. Bureaucracy lurks on the periphery, waiting for its opening to subvert the lean, mean, business machine. In the final analysis, bureaucracy is every company’s greatest threat.

Great Leaders Embrace Innovation, and Innovation Demands Risks

Great Leadership By Dan

Bets made on well researched unknowns led to the most cutting edge products in history. New products and services do not spontaneously appear - they germinate from a seed idea and are intentionally nurtured into self-sustaining lines of business.

How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Now, every company of any scale and in any sector wants to be closer to its customers, to understand them more deeply, and to tailor their products and services to serve them more precisely. They followed a sequence that resulted in new products or major updates to products every year or two.

Trust, Management, Complexity, Organization Development and Team Building…Charts

Mike Cardus

Excessive bureaucracy and top heavy management structure (too many levels within the organization). In the ‘ Mastering Organizational Complexity and Change ’ process many people find the charts below to be helpful.

Quick and Nimble: A Leadership Companion

Leading Blog

Here are several: Why Culture Matters : A successful culture is like a green house where people and ideas can flourish—where everybody in the organization, regardless of rank or role, feels encouraged to speak frankly and openly and is rewarded for sharing ideas about new products, more efficient processes, and better way to serve customers. There’s no bureaucracy around an idea. In fact, bureaucracy around an idea is the death of an organization.

The 5 Best Bargains in Business


Don’t worry, I’m not about to promote a bunch of product bargains or discount sales. Bureaucracy lurks on the periphery, waiting for its opening to subvert the lean, mean, organizational machine. In the final analysis, bureaucracy is your greatest threat.

LeadershipNow 140: June 2017 Compilation

Leading Blog

Mary Barra: Simplify Bureaucracy, and Don’t Be Afraid To Job Hop via @stanfordbiz. Stop Thinking “Productivity” — Start Thinking “Problem Solving” via @leadchangegroup. Here are a selection of tweets from June 2017 that you might have missed: Words to Live By from @wallybock. How to Accelerate Team Learning via @tnvora. 3 Ways to tell if a Company Values Innovation via @DanielBurrus. 10 Questions to Ask Yourself Before You Become a Leader via @DDIworld.

Work Like a Consultant

Lead Change Blog

Those who opt for an upbeat, proactive spirit are happier, healthier, and far more productive. . They cut through bureaucracy with a strong fervor for outcomes.

Sell It or Smell It

In the CEO Afterlife

Sure, I encountered bureaucracy at times, but I managed to navigate through the red tape by working within a cultural principal they all shared – the respect for great branding. Their product’s life is incredibly short – two weeks is the average.

Are Great CEOs Always Great Leaders?

In the CEO Afterlife

Somehow he was able to see the unseen, and marshal Apple’s resources to deliver the innovative products that fulfilled his view of what lied ahead. Is a “turnaround” artist right for a profitable, steady bureaucracy?

CEO 228

How Successful Leaders Use Culture To Influence Behaviour

Tanveer Naseer

Sheridan makes a strong case that this seemingly expensive and inefficient practice actually increases organizational productivity, learning, innovation, and quality, while reducing stress and fatigue. The following is a guest piece by James O’Toole.

Don’t Be a Leader of Stupid Rules

Lead Change Blog

Employees can’t work from home, business casual will lead to low productivity, or the workday is nine to five; the work week forty hours. Like TD Bank, make busting customer-restricting bureaucracy more valued than protecting those “sacred cows” long in need of slaughtering.

Learn to Teach. Teach to Learn

In the CEO Afterlife

To improve relevancy, I’ve had to familiarize myself with the new economy and the products and services that did not exist when I was CEO of coffee/confectioner, Jacobs Suchard. Okay, so there are roadblocks – government meddling, environmental challenges, cheap foreign production.

Stop Numerator Thinking: Innovating Your Service Experience

Lead Change Blog

Then there are the business developers forever in pursuit of new products and new markets. While they are respectful and inclusive, they know bureaucracy is the enemy of excellence and the impediment to efficiency.

Book Notes: It Worked for Me

RapidStart Leadership

If you discover things like safety violations, corners being cut, bureaucracy getting in the way, or inappropriate behavior, and do nothing about it, your inaction signals that it is not important to you. Is the working environment positive, healthy and productive for your team?

Books 172

Three Steps to Create Optimism in the Workplace

Chart Your Course

” In “Marketing for Scientists” Marc Kucher listed words Jobs used to describe his products between 1998 and 2008: stunning, revolutionary, awesome, beautiful, best, tour de force, cool, remarkable. Is bureaucracy weighing you down? Three Steps to Create Optimism in the Workplace. If you talk about optimism, you’ll find no shortage of quotes, clichés, proverbs or stories to guide you.