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Steve Curtin | Creating Purpose At Work Through Revelation Conversation

Tanveer Naseer

After a 20-year career at Marriott International working in operations, human resources, sales and marketing, Steve launched his own consulting company to help organizations improve their customer service operations. Steve Curtin is an expert on customer service management and leadership.

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In-House or Outsourced IT: Which Is Best for Your Business?

Strategy Driven

Presently, IT businesses have a lot of requirements and various tasks to be done from design, content creation up to development, marketing, and administrative work. Every task is important and requires human resources. Thus, you control, monitor, and track all the processes of hiring and work.

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Filling Critical Organizational Roles

Coaching Tip

employers report having an ample pipeline that will cover most of their leadership and management needs, according to a global survey of more than 2,000 senior human resources executives in 14 countries by Right Management. For many, there seems to be a distinct lack of cohesiveness in aligning talent strategy with business strategy.”.

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External Hires May Highlight a People Development Failure

Modern Servant Leader

As a result, there was no way we could develop the necessary skills in people and still meet our business objectives. For example, two individuals in the marketing department – one who works in traditional media and one works online, can cross train each other on their tools and contacts. We had to hire externally.

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Volatile, Uncertain, Complex and Ambiguous (VUCA) Business

Coaching Tip

The report consists of responses from an unparalleled participant pool of 13,124 global leaders and 1,528 human resource executives within 2,031 participating organizations. The Conference Board, Executive Vice President, Knowledge Organization and Human Capital Practice Lead and study co-author. .

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The Big Picture of Business – Business Success Checklist

Strategy Driven

The sharp focus and direction on your objectives and goals can only be maintained with constant monitoring of your procedures and processes. Whether your focus is on customer service, profits, investing, marketing, or company growth a constant awareness of your current position in relation to where you want to be is essential.

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Stop Operating with a Guild Mindset

Harvard Business Review

Craftsmen allied themselves to essentially create firewalls around their primary competitive offering in the market. Today, the guild mentality persists within companies, where functions such as marketing, sales, finance, IT, human resources and R&D all have their own area of special expertise.