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What to Consider When Selecting a Retail Space

Strategy Driven

Choosing the right retail space is a crucial decision for any business owner. Whether you’re launching a new retail venture or relocating your existing business, there are several key factors to consider when selecting a retail space. Negotiate terms that are favorable for your business.

Retail 108
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Lessons from Avon

Women on Business

Business objectives should be consistent. In an international company like Avon the need for a consistent business message is so important. Different sites are going to require different tactics, but the over arcing message should be consistent with the company’s core business objectives.

COO 187
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Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

We know of one retail bank that gave their call center representatives the edict to "delight" customers and permission to waive up to $150 in fees for any customer without seeking any additional authorization. TD Bank is a loyalty leader among major retail banks in North America. Take TD Bank, for example. Why does this work?

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Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

We know of one retail bank that gave their call center representatives the edict to "delight" customers and permission to waive up to $150 in fees for any customer without seeking any additional authorization. TD Bank is a loyalty leader among major retail banks in North America. Take TD Bank, for example. Why does this work?

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Stop Operating with a Guild Mindset

Harvard Business Review

Marketing, sales teams and the DSD force itself operate with tremendous coordination to ensure that they are consistently aligned in their business objectives. It can rapidly build demand, which reinforces the relationship with retail grocers. But Frito-Lay stocks its own products.

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Listen to Your Employees, Not Just Your Customers

Harvard Business Review

automotive, financial services, retail, telecomm, and hospitality sectors. At one 170,000-employee big box retailer, linking the feedback systems would require approvals from three different senior executives, the CMO, the chief human resources officer, and the president of retail. Why don’t more companies do this?

Survey 8
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The Case for Investing More in People

Harvard Business Review

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital. Higher investment in wages does not need to come at the expense of customers and shareholders.