Case Study: Challenge the Boss or Stand Down?

Harvard Business Review

We've realized a 10% CAGR over the past five years, and corporate expects this division to continue to be a growth engine. Hotels are high-touch services: Customers want a human, not a kiosk. Career planning Conflict Current Interactive Case Study Human resourcesEditors' Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers.