Case Study: Challenge the Boss or Stand Down?
Harvard Business Review
FEBRUARY 28, 2011
We've realized a 10% CAGR over the past five years, and corporate expects this division to continue to be a growth engine. Hotels are high-touch services: Customers want a human, not a kiosk. Earl Sasser is a Baker Foundation Professor and the chair of the Program for Leadership Development at Harvard Business School. Career planning Conflict Current Interactive Case Study Human resources