Let's Grow Leaders

OCTOBER 10, 2012

I was attending a breakout session on social media strategy at the International Customer Service Association conference, when the presenter asked, “who allows their reps to have Facebook on their work computers?” This is not the norm in the call center space, but one guy raised his hand.

Call Center 304

Call Center Conference Media Strategy 304

Let's Grow Leaders

APRIL 15, 2016

The Powerful Encouragement of a “Stranger” Shep Hyken, best selling author, keynote speaker, and past president of the National Speakers Association (NSA), was a stranger the day he offered me some best-in-class encouragement as I stepped off the stage at the International Customer Service Association conference.

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Call Center Conference Outsourcing Advice 180

Lead Change Blog

MARCH 1, 2018

Taking the first one or two minutes of a conference call to talk about the weather or a common neutral interest will lighten the mood and show that you care about them and not just the project at hand. Here are five ways for you to bring unity to a remote team so that you can work together seamlessly. Small Talk.

Team 216

Team Conference Outsourcing Bond 216

Miles Anthony Smith

APRIL 1, 2019

Lead with Proper Conference Call Etiquette Preparation for a conference call begins long before you connect with the other party. Start by checking your technical setup and test your mic, speakers, and video cam before you begin the call as this decreases the likelihood that any technical issues will interrupt the call.

Skills 60

Skills Tips Call Center Bottom-up 60

Women on Business

JANUARY 11, 2011

Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Internet Marketig tools such as pay-per-click (PPC), social media marekting can help you represent artists from Cheyenne to China. Governor’s Conference for Women.

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Press Release Discount Education Transportation 157

Tony Mayo

OCTOBER 13, 2010

The famous MIT Media Lab has developed a compact device, pictured above, to track and quantify these all-important employee interactions. File Backup and Sharing by SugarSync Free Conference Calls Google Alerts LinkedIn Mail2Web Exchange Server Online Appointment Scheduling by Tungle.Me

Mayo 146

Mayo Executive Coaching Efficiency Handbook 146

Harvard Business Review

OCTOBER 22, 2018

The family-owned business runs Puerto Rico’s largest media company&#8212 (GFR Media) as well as other companies focused on customer engagement (LinkActive) and real estate (Kingbird). Inside the newsroom, we had families living in the cafeteria, conference rooms, training centers etc.; and Caribbean.

Media 10

Media Company Call Center Real Estate 10