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How Can I Increase Sales For My Business

Strategy Driven

One way to instantly do this is to set up an outbound call center to help manage customer complaints and inquiries. With an interactive voice response (IVR) system, your customer support team can efficiently handle incoming calls. You can also hire a remote team of agents to provide your contact center services.

CRM 71
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The Rebirth of the CMO

Harvard Business Review

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 10