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Unlocking the Mystery Of Successfully Managing Organizational Change

Strategy Driven

A few years ago when shipping giant United Parcel Service (UPS) adopted the clever marketing slogan “Moving At The Speed Of Business,” it resonated well with the public because keeping up with the pace of change can be incredibly tough. Keeping track of how your team(s) are handling major change is a great way to maintain that culture.

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Workforce Analytics Isn't as Scary as It Sounds

Harvard Business Review

ready to weigh and measure any parcel of human nature, and tell you what it comes to." Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007. Take Thomas Gradgrind in Hard Times. He's "[a] man of facts and calculations. A man who is. Take Sprint.

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