Let's Grow Leaders
DECEMBER 22, 2016
The Winning Well workshops, the keynotes, the 2017 planning, the filming, the travelling (well not that), the rehearsals, the concerts, the shopping, the cooking, the visits, and then the pause. Police, firefighters, military, call centers, convenience stores. In our family we also have concerns that weigh heavy.
Next Level Blog
MAY 11, 2021
A few years ago, I participated in an early use of remote presence technology when I delivered a leadership workshop at GE Digital. They’re all essential roles and the people in them all need regular connection with each other to stay productive, engaged and healthy.
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Let's Grow Leaders
JUNE 13, 2016
When asked if the training job was not available, if he would be willing take a call center manager job for a few years. Please contact me at karin.hurt@letsgrowleaders.com to learn more about how we can help your team through keynotes, workshops, or online programs. He appeared desperate.
Skip Prichard
JANUARY 14, 2020
Training can take many shapes, from the initial inspiration and guidance that new employees receive at the time of orientation, to the Customer Service Minute, to more elaborate training sessions, workshops, and all-hands keynotes with a customer service theme. All of these are ways that great customer service cultures are maintained.
Harvard Business Review
NOVEMBER 7, 2014
I started in the call center,” a CEO from a financial services business unit told us. “I These behaviors are continually validated in our leadership workshops, where we see people in action and hear about recent challenges they have worked to overcome. Formative early experiences. You can’t manage what you don’t measure.
Harvard Business Review
NOVEMBER 7, 2014
I started in the call center,” a CEO from a financial services business unit told us. “I These behaviors are continually validated in our leadership workshops, where we see people in action and hear about recent challenges they have worked to overcome. Formative early experiences. You can’t manage what you don’t measure.
Harvard Business Review
MAY 24, 2016
For example, Sephora offers in-store customers the ability to get online makeup tutorials at stations called the “Beauty Workshop.” Not only are customers better informed and call center volume decreasing, these actions open up new marketing channels for retailers to reach an already captive audience.
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